"We are looking for candidates with Medical knowledge, Medical Certification or any Medical experience"
Job Summary: The Front Desk Agent serves as the first point of contact for patients, visitors, and staff entering the hospital. This role involves providing exceptional customer service, managing patient check-ins and check-outs, handling administrative tasks, and ensuring a smooth and welcoming experience for all individuals. The Front Desk Agent plays a crucial role in maintaining an organized and efficient front desk operation, contributing to the overall quality of patient care and hospital environment.
"Candidate with Medical knowledge or any Medical Certification is highly preferred"
- Greeting and Assisting Visitors:
- Welcome patients, visitors, and staff with a warm and professional demeanor.
- Provide clear and accurate information regarding hospital services, directions, and policies.
- Patient Check-In and Check-Out:
- Verify patient information, complete registration forms, and update records as necessary.
- Process patient check-ins and check-outs efficiently, ensuring accuracy in billing and insurance information.
- Telephone and Communication Management:
- Answer incoming calls promptly and direct them to the appropriate department or staff member.
- Handle inquiries, concerns, and requests with empathy and professionalism.
- Administrative Duties:
- Maintain and update patient records, including insurance information and contact details.
- Schedule and confirm patient appointments, coordinating with medical staff as needed.
- Coordination and Liaison:
- Act as a liaison between patients, medical staff, and various hospital departments.
- Assist in coordinating patient transport, appointments, and other services as required.
- Emergency Response:
- Remain calm and efficient in emergency situations, following hospital protocols and procedures.
- Notify appropriate personnel and assist with patient and visitor needs during emergencies.
- Compliance and Confidentiality:
- Adhere to hospital policies and procedures, including HIPAA regulations and patient confidentiality.
- Ensure that all patient interactions and documentation comply with privacy and security standards.
Qualifications:
- Education: High school diploma or equivalent; additional training or certification in healthcare administration is a plus.
- Experience: Previous experience in a customer service or administrative role, preferably in a healthcare setting.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using office equipment and computer systems, including electronic medical records (EMR) software.
- Ability to remain calm and composed in high-pressure situations.
Job Types: Full-time, Part-time
Pay: $15.00 - $22.00 per hour
Expected hours: 24 – 48 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
