Resolution Manager Strategy

Jackson Hewitt - Sarasota, FL

Full-time
Duties/Responsibilities:
  • As a resolution manager (Enrolled Agent or Certified Public Accountant), you will:
  • Be in charge of establishing contact with tax agencies and updating files accordingly.
  • Communicate realistic timelines and interact with case managers on a daily basis with case updates.
  • Communicate with the IRS and present cases on behalf of your clients.
  • Investigate and diagnose a client’s individual and/or business tax problems.
  • Draft solution-oriented recommendations, strategies and arguments addressing specific clients’ tax issues on a consistent basis.
  • Use strong analytical ability to conduct tax related research.
  • Requires daily phone time – with both the IRS and States, understanding client’s individual and business tax issues and advocating on their behalf.
  • Interact with CMs and tax authorities in a professional and timely manner.
  • Manage assigned client pipeline and correspondence with IRS/State authorities.
  • Provide direction to Case Managers to keep resolutions moving forward.
Education/ Experience:
  • EA with equivalent education or experience.
  • Ideal candidate will have a strong desire to develop and grow in the field of taxation.
  • Able to balance a high volume work load.
  • Strong attention to detail.
  • Self-motivated and able to adapt to change.
  • Interact with CMs and tax authorities in a professional and timely manner
  • Manage assigned client pipeline and correspondence with IRS/State authorities
  • Provide direction to Case Managers to keep resolutions moving forward
COMPENSATION/BENEFITS
  • Salary: Depends on experience
  • Monthly Bonus
  • Medical
  • Dental
  • Vision
  • 401k with company match
  • Life and Supplemental Insurance
  • Paid Time Off (Vacation, Sick, Holiday, Optional)
  • Potential to grow within the company
  • And Much More!