Customer Solutions Representative

Bridgewater Consulting Group - Irwindale, CA

Contract

Job Description: Customer Solutions Representative

Duration: 12 months

Location: Irwindale, CA

Day-to-Day Responsibilities/Workload

  • Generate letters to applicants based on a template which will request missing information or decline the application.
  • Respond to internal and external application status inquiries. Identify issues within functional area and escalate for resolution per established procedures.
  • Meet productivity and quality metrics.
  • Perform other administrative duties as required such as filing and record retrieval.
  • Participate in job skills and performance development training.
  • Promote a safe working environment.
  • Ability to resolve problems, questions, or situation in conformance with defined procedures.
  • Demonstrated ability to interface effectively and collaborate with peers and Program Lead.
  • Demonstrated ability to take initiative and meet goals.
  • Demonstrated ability to appropriately handle confidential information
  • Demonstrate strong ethics, interpersonal skills, communication, and the ability to engage in continuous learning.
  • Demonstrate ability to promote a safe working environment.

Required Skills/Attributes

  • Effective decision making and results delivered.
  • Interfacing and collaborating individually, with a lead or in a team setting.
  • Work independently and as a team delivers results.
  • Take initiative and accountability for results.
  • Meet productivity, quality, and turnaround program goals.
  • Motivate self and others to achieve results.
  • Proficient in Microsoft Word, Excel and Lotus Notes.

Job Type: Contract

Salary: $14.00 to $14.50 /hour

Experience:

  • Customer Solutions: 3 years (Preferred)