Position
Installation and Field Service Specialist
Location
Boca Raton, FL
About us
ETA Transit Systems (ETA) is a leading provider of innovative transit technology solutions. We are dedicated to improving the efficiency, safety, and sustainability of public transportation. We provide opportunities for purposeful work, growth and development, innovation, competitive benefits, and a team-oriented culture.
By joining our team, you can contribute to sustainable transportation, improve the lives of commuters, and advance your career while making a positive impact on your community.
Job Description
As a Technology Installation and Field Service Specialist you will provide on-site installations and technical support for ETA’s transit technology and equipment. You will be responsible for diagnosing and resolving technical problems with the onboard computer's hardware, wiring, electrical systems, audio components, and software. This includes performing regular maintenance and software updates to ensure the system's reliability.
Responsibilities
- Performs on-site installations and technical support at customer facilities representing ETA with professionalism and courtesy
- Installs onboard computers and peripherals such as passenger counting sensors, digital signs, and audio systems on transit buses
- Implements effective solutions to address complex technical issues, ensuring minimal downtime and disruption to the customer’s operation
- Delivers high-quality repairs and maintenance that exceed customer expectations
- Demonstrates leadership and champions continuous improvement of the field support team
- Liaises between the customer, installation team, and internal project management team
- Coordinates with shipping department to reduce incomplete shipments and late shipments
Qualifications
The ideal candidate is an energetic and self-motivated individual looking to advance their skill sets in fun and challenging environments. The requirements listed below represent the knowledge, skill, and ability required.
- 5+ years of experience with electronics and computer systems
- 3+ years of experience in automotive installations
- Hands on experience installing DC devices and audio-video equipment. Fundamental understanding of electrical systems (comfortable using DC troubleshooting devices and power supplies) and familiarity with wiring vehicle electronics
- Demonstrates advanced troubleshooting techniques and problem-solving abilities
- Maintains a clean driving record to ensure insurability
- Provides excellent customer service, ensuring user satisfaction and resolving issues promptly
- Possesses a strong understanding of hardware components, operating systems, networking protocols, and software applications
- PC skills (experience using MS Windows, MS Office applications, and basic networking concepts)
- Fast learner and able to work in a fast-paced environment
- Must be extremely detail-oriented
- Ability to travel up to 75% in the USA
Benefits
- Competitive salary and benefits package
- Opportunity to work on cutting-edge transit technology projects
- Flexible work arrangements
- Collaborative and supportive work environment
- Tuition re-imbursement
How to apply
Ready to join the ETA Transit team? Prepare a cover letter and resume and send it to [email protected].
Direct applicants only. No recruiting agencies please.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Tools provided
- Tuition reimbursement
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Overnight shift
- Weekends as needed
Experience:
- Technical support: 5 years (Required)
- automotive installations: 3 years (Required)
- Automotive electrical systems: 2 years (Required)
Willingness to travel:
Work Location: Remote
