Front Desk (Host)

Heyday - New York, NY3.8

Full-time | Part-timeEstimated: $24,000 - $35,000 a year
Skills

Role Overview

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

Scope of Responsibility

  • Provide high-level customer service and hospitality to clients: including in-person, over the phone, and through email
  • Assist in daily shop tasks and projects, including
  • Cleaning
  • Making samples
  • Assisting with laundry and folding towels
  • Preparing for inclement weather
  • Bank runs and deposits
  • Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
  • Maintain a positive attitude and take initiative
  • Provide support to the Skin Therapists to ensure a successful check-in and check out process
  • Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
  • Maintain and troubleshoot spa equipment
  • Assist with the training and coaching of new hires for the Host team
  • Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

Desired Experience

  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Must have outstanding customer service and problem solving skills
  • Must have a positive, can-do attitude
  • Must have a friendly and professional phone and email etiquette
  • Must have superior organizational skills
  • Must have the flexibility to work a non-traditional schedule - must have weekend, holiday and some early morning/late evening weekday availability

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Experience:

  • front desk: 1 year (Preferred)

Additional Compensation:

  • Commission