The GuideMed Certified Medical Assistant performs all activities included in the GuideMed® Management Program. These activities include entering risk assessment data in the GuideMed® software program, review of controlled substance agreements, medication reconciliations, distribution of patient education material, collection of toxicology specimen, and prescription registry checks by following established standards and processes.
Minimum Education and/or Certification:
High school diploma or general education degree (GED) required
Medical Assistant Certification
Completion of a Medical Assistant training program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), or completion of Medical Assisting training during US Military service
Documented or verifiable venipuncture experience should include at least 300 sticks in past year, and one year of related experience
American Heart Association Basic Life Support (BLS) certification (Healthcare Provider certification)
Valid driver’s license
Phlebotomy skill required
Communication – Requires written and verbal communication to communicate patient information to physician, office staff, and corporate office in a timely manner.
Attention to Detail – Must be able to properly fill out all paperwork; ability to pay attention to lot numbers, expiration dates, and written directions.
Technical Skills – Assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others.
Computer Skills – To perform this job successfully, an individual should have knowledge of the Microsoft Office software suite.
Data Entry – Must be able to use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Customer Service – Manages difficult or emotional customer situations and responds promptly to customer needs, maintains positive demeanor while in the presence of customers.
Ethics – Treats people with respect; provides a high level of patient confidentiality; inspires the trust of others; works with integrity and ethically upholds organizational values.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Consistently arrives at work and on time; ensures work responsibilities are covered when absent.
Organizational Support – Follows policies and procedures; supports organization’s goals and values; supports affirmative action - recognizes, respects and appreciates cultural diversity.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; requires ability to remain calm in stressful and emergency situations; requires ability to cope with varying personalities of patients; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Time Management – Uses time effectively and efficiently; sets priorities; values time; prioritize tasks according to importance.
JOB RESPONSIBILITIES & ESSENTIAL FUNCTIONS
Manages the patients that come to the GuideMed® service center and all activities performed inside the center.
Enters all necessary patient information into the GuideMed® software program.
Obtains necessary patient information from the client’s health records to appropriately report and track GuideMed® monitoring activities.
Follows the established treatment and testing protocols in place for the client.
Reviews controlled substance agreements with patients per the client’s frequency protocols and documents the review and signature of the agreement in the patient’s record.
Documents patient risk assessment responses in the patient record.
Checks the prescription registry for patients per the client’s frequency protocols and document the results in the patient’s chart.
Collects toxicology specimens as ordered by the client and assembles samples for shipping; completes associated paperwork accurately; collects and records patient billing information. Ensures timely response for all toxicology affidavit or edit notifications, and documents toxicology results in the GuideMed® software platform.
Performs medication reconciliations per the process outlined by AIT and records all of the results in the GuideMed® software.
Assists with implementing individualized patient compliance monitoring plan of care per client’s treatment protocol recommendations in a timely manner along with a summary of activities performed and the results of these activities.
Maintains communication with supervisors concerning client questions or any other AIT related business, excluding the use of PHI (Protected Health Information).
Adheres specifically to all company policies and procedures, Federal and State regulations and laws
Performs other duties as required
Physical Demands/Work Environment Requirements
Working conditions include placement at a physician/clinical office. May come in contact with biological specimens; personal protective equipment (PPE) required. Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers, and dexterity to complete phlebotomy tasks. Intermittently sitting, standing, and stooping. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 25 lbs.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.