The Service Manager plays a critical role in ensuring each Guest at Brick House Tavern + Tap receives a personalized, memorable experience on every visit. The Service Manager achieves this by ensuring Servers, Hosts and Bussers uphold our standards, execute Perfect Food and Exceptional Beverages, and exceptional Service to our Guests.
Ensures each Guest receives perfect food, exceptional beverages, and tailored service.
Hires Team Members who have the energy, passion and ability to deliver personalized, memorable experiences to our Guests.
Ensures the Back of House controls and standards are adhered to at all times.
Ensures the restaurant is Spotlessly Clean, Safe & Sanitary at all times.
Interacts with all Guests throughout each shift.
Ensures the restaurant is set up accurately for every shift, and broken down accurately after every shift.
Organizes, directs, validates, and follows up on training programs involving Servers, Hosts, and Bussers.
Conducts pre-shift meetings with both FOH and BOH Team Members on every shift.
Conducts thorough and accurate line checks, correcting issues as they arise.
Assists with placing orders.
Plays a key role in ensuring budgets are exceeded.
Follows correct processes and procedures for cash handling, processing checkouts, and safe drops.
Performs a variety of administrative duties.
QUALIFICATIONS & SKILLS
Excellent communication skills.
Must be able to work in a fast-paced, multi-tasking, hands-on environment.
Ability to establish and maintain positive and professional working relationships with all Managers, Hourly Team Members, and Guests.
EDUCATION & EXPERIENCE
High School diploma or equivalent required; four-year degree preferred.
Minimum 3 years of restaurant management experience required.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brick House Tavern + Tap is an Equal Opportunity employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accordance with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a).
Brand: Brick House Tavern + Tap
Address: 700 Hwy 114 Grapevine, TX - 76051
Property Description: 20231 - Grapevine
Property Number: 20231