Key Account Manager

Syneos Health - Syracuse, NY3.7

Full-timeEstimated: $89,000 - $120,000 a year

The Key Account Manager will be responsible for helping Braeburn meet its mission to fight the opioid addiction crises by informing Healthcare Professionals (HCPs) about Braeburn’s products and related access resources. This role will help to ensure HCPs are fully informed about the clinical aspects of the product as well as how to obtain the product when making an independent treatment decision for their patients.

Specifically, the Key Account Manager will help Braeburn meet its overall sales objectives by delivering clinical product-related information and providing reimbursement-related information, in line with Company policies, to appropriate HCPs. The role will require the ability to deliver sales objectives as well as effectively educate on reimbursement-related information.

The skill sets required for a Key Account Manager are Accountability, Adaptability, Business Acumen, Judgement and Collaboration. He/she must possess experience within a complex Specialty Pharmacy distribution model. Experience with Buy & Bill acquisition is also desired.

The Key Account Manager must conduct all work activities in accordance with all company policies and code of conduct.


Specific Duties:
Achieve incentive goals, patient access to product objectives and other expected performance measures for geographic assignment
Demonstrate detailed understanding of all aspects of Braeburn products by having thorough product, disease state and market knowledge. Understand and uphold the requirements to sell in a compliance manner consistent with the FDA-approved product labeling
Exhibit strong selling skills through thorough preparation, by understanding customer needs, through communicating key selling messages, with superior listening and communication skills, and by gaining effective agreement on execution steps
Review, analyze and interpret field reports to ensure quarterly and annual objectives are met
Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery
Provide information using internally approved materials to help inform physicians and office personnel about reimbursement-related information for Braeburn’s products
Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processes and procedures
Collaborate effectively with all Braeburn internal cross-functional partners
Develop ongoing dialogue with customers to effectively anticipate and adapt to customers’ needs, as well as market changes and challenges
Exercise sound judgment and ensure integrity and compliance with all Braeburn compliance policies and Braeburn Code of Conduct
Exercise fiscal control of operational expenses (car, gas, office supplies, telephone, lodging, meals, entertainment, etc.)
Job Requirements

Drive for results/strong sense of accountability and ownership
Strong work ethic and commitment to excellence
Ability to build strong relationships and effectively inform HCPs about Braeburn’s products
Strong attention to detail and follow-through
Ability to solve problems creatively
Proven expertise in informing healthcare provider offices surrounding coding, billing and submissions in range of payer environments
Strong Emotional Intelligence
Documented collaborative team-oriented skill set
Strong ethical behavior and commitment to compliance
Willingness to travel both regionally and nationally as needed (Up to 70-80%)
Demonstrated passion and empathy for improving Addiction/Mental Health patient care
Experience in a start-up environment a plus

Bachelor’s degree (BS/BA) required, Advanced Business Degree a plus
2+ years of sales and/or field market access experience in biotech/specialty pharmaceutical/device industries
Proven sales or field market access performance as evidenced by market performance reports and recognition awards in Specialty Pharmacy markets
In-depth understanding of reimbursement/insurance coverage for physician-administered treatments
Proven product launch experience in a highly complicated and competitive environment
Experience selling specialty products, in-particular physician-administered products such as implantable or injectable medication technologies in a healthcare setting
Ability to work autonomously to find new business opportunities
Valid driver’s license and in good standing
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)