Description:
Manage and maintain Salesforce instance which includes upgrades, system configuration and integrations. In office 4 days and WFH on Fridays.
Responsibilities:
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Manage/Maintain Salesforce systems and products.
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Upgrading and configuring Salesforce systems, including integration.
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Administering Salesforce roles, profiles, sharing rules, workflows, and groups.
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Granting or revoking user access to specific data, reports, and dashboards.
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Responsible for data hygiene, maintaining data quality and accuracy.
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Customizing Salesforce applications and features using tools such as the Object Manager, Lightning App Builder, and Process Builder.
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Creating and maintaining automated workflows, approval processes, and process builder flows.
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Building reports and dashboards to provide insights into sales and marketing performance.
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Setting up and managing communication channels - Chatter and email templates.
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User Support – Provide training, triage end user issues to determine root cause, solution and enhancement requests.
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Create and maintain comprehensive technical and end-user documentation; document training materials where needed.
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Evaluating and installing third-party applications from the Salesforce AppExchange to enhance system functionality.
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Developing and enforcing data governance policies to maintain data quality and consistency across the organization.
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Work with stakeholders to define business and system requirements and execute based upon the needs: standard or customize.
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Performs and participates in the analysis, design and implementation of business and systems processes and procedures following appropriate standards.
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Work with 3rd party vendor to manage development needs and change management.
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Performs and manages QA/UAT based upon needed changes.
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Vendor management and maintenance of technical documentation for customizations.
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Work closely and in collaboration with teams in remote locations to support clients needs.
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Attend conferences and training as required to maintain proficiency.
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Perform other related duties as assigned.
EEO
Requirements:
- Minimum of 3+ years of Salesforce experience required.
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Salesforce certified administrator or Salesforce advanced administrator certification.
Preferred:
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Extensive experience in the administration and maintenance of Salesforce systems.
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In-depth knowledge of Salesforce products and their functionalities.
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Knowledge of CLM (Conga) / Quote tools / OwnBackup a plus.
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Knowledge of JIRA and MS SharePoint a plus.
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Strong interpersonal and communication skills both oral and written.
