Coordinator Customer Service

Lovelace Health System - Albuquerque, NM (30+ days ago)3.7


Position Description:
You're going to LOVE Lovelace

Lovelace Medical Center, in the heart of Albuquerque, is an acute care hospital providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, cardiology, stroke care, radiology and oncology services, including the state’s only Gamma Knife Center for non-invasive radiologic brain surgery.

Lovelace Medical Center is hiring a Customer Service Coordinator

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
  • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.

Position Requirements:
  • Minimum: High School Diploma or GED equivalent
  • Desired: Associate's Degree in related field of study
  • Technical/Formal Training: Medical Terminology
  • Knowledge/Skills/Abilities: ability to type and enter data efficiently and accurately.
  • Ability to work independently.
  • Ability to communicate effectively.
  • Knowledge of office procedures.
  • Knowledge of insurance plans.
  • Skilled in a variety of software applications.
  • One (1) year of previously related experience.
  • Preferred: Previous medical office experience.
  • Licensure: Preferred: Heart Saver

Why Lovelace?
  • Modern Healthcare’s Best Places to Work, 2017 Ranked #4 in the nation among providers

  • Midas+ Platinum Quality Award, 2016

  • Truven Top 15 Health System, 2016

  • Recognized by Healthgrades for quality achievements in best specialty, cardiac, orthopedics, neurosciences, pulmonary, vascular and gastrointestinal categories.

AA/EOE/VET/DISABLED. Lovelace is a drug-free employer with smoke free campuses.