We are looking for a Field Service Technician to join our team in Knoxville, TN!
The objective of the Morris South, a division of Morris Group, Inc., Field Service Technician is to maintain the highest levels of customer satisfaction through the detection and resolution of issues related to the electrical and/or mechanical components of a CNC machine. If you are mechanically inclined, have experience with electrical components, and/or understand pneumatic and hydraulic schematics, this may be the job for you!
Day in the Life
Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations
Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues
Complete and submit proper documentation related to the status of the machine issues, repairs, and/or installations to the company office as well as customers
Promote and perform preventative maintenance on customer machine tool equipment
Conduct after-sales technical support and machine maintenance training to customers
Develop and maintain partner relationships with our machine tool vendors and other third party vendors
Maintain and develop an in-depth knowledge of machine tool industry and product lines represented by the company
One to three years’ experience working with CNC controls
One to five years’ experience with CNC machine repair
Ability and willingness to learn
Passion for customer service
Neat and professional attitude
Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics
Excellent technical, communications, and presentation skills
Experience with Microsoft Office Suite and other business programs, as required
Ability to meet physical requirements of the job
Ability to work flexible hours; Frequent travel (day and some overnight) and driving throughout a regional territory is necessary (travel = 100%)
Additional Desired Qualifications
Associate’s degree in a related field; High School Diploma/GED from a technical school
Morris South offers competitive salary, comprehensive benefits packages, employee appreciation programs, and tuition reimbursement.
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Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.