The VP, Patient-to-Payment Solutions will identify, and pursue opportunities for complex client Patient to Payment outsourcing deals, and be accountable for a successful sales through execution of the engagement. They will be responsible for building strong relationships with senior client executives, leading the problem-solving process to drive high-value decisions, and contributing to the intellectual property creation. He/she will also be recognized as a thought leader and subject matter expert in one or more areas of the revenue cycle and will contribute support to internal functions such as sales and product/solutions management.
Scope, develop and lead execution of projects at the executive level, with overall responsibility of the advisory Patient-to-Payment VP in the execution of related duties
Provides direct management and oversight for Patient-to-Payment engagements that may span multiple work streams and/or oversees delivery of multiple engagement teams in targeted practice area.
Identify, create, drive and deliver innovative strategies for clients, and ensure high level of client satisfaction
Provide quality control and performance outcomes for work performed by engagement teams under direct supervision and/or where specific subject matter expertise is needed
Financial models highlighting income statement and balance sheet benefit for potential clients
On-site assessments for integrated solution opportunities
Create and identify new services offerings
Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions
Lead and oversee the preparation of final client deliverables and ensure engagement staff demonstrate full command of the material
Develop and maintain strong client relationships to expand current nThrive business and identify new business, and cross-selling opportunities, partnering with zone GMs Sales
Apply strong analytical and critical thinking skills to lead teams in developing solutions to difficult or complex client situations to ensure goals and objectives are met, including delivering results on time and within budget
Lead and focus team efforts in managing the client relationship, facilitating working sessions, deliverable development, data analysis/interpretation, process design, and formulating conclusions and recommendations
Collaborate with project planning and staff scheduling to ensure appropriate leverage of resources
Collaborates with internal and external team members (e.g., product development, solution management/marketing, implementation and service delivery teams)
Strong executive presence and presentation skills - ability to lead C-suite meetings such as Steering Committees. Develops and executes communication plans
Direct the work with internal SMEs to develop sales materials.
10+ years of experience in healthcare sales or client facing role.
Demonstrated knowledge of Full Revenue Cycle service delivery.
Knowledge of new healthcare/revenue cycle industry trends and regulations.
Experience with executive communication and presentation skills that drive client results.
Project Management experience including creating work plans, budgets, managing budget to actual, and goal setting/benchmarks.
Ability to actively manage and deliver on client expectations around project activities, timelines, deliverables, outcomes, etc; ability to direct others in this regard.
Ability to provide targeted communication (written and verbal) to internal and external constituents.
Proven analytical and process redesign skills (problem solving, quantitative, workflow process, etc.).
Ability to lead a matrixed team with a diverse group of professionals and personalities.
Advanced knowledge of MS Office applications, including Word, PowerPoint, Excel, Access and Outlook
Knowledge of nThrive products or products and services of competitors preferred
Revenue Cycle Advisory Experience
Formal Value Selling Training (ex: Miller Heiman)