JOB TITLE & CODE:
Courier, Pharmaceutical Services (86935)
POSITION SUMMARY: Provides timely delivery of prescriptions in an accurate, courteous manner to WVU Medicine patients and Staff. Adhering to prescribed transportation criteria and Pharmacy policies. In addition, the individual will deliver reports and supplies to clients and will adhere to all hospital and departmental policies and procedures. Should be willing to work as part of the delivery team in order to ensure that items are complete, packed correctly and delivered safely to the correct patient.
Performs a wide range of technical functions in support of operations Outpatient Retail & Specialty Pharmacy in those aspects of pharmacy that do not require the professional judgment of a pharmacist. Functions in accordance with established guidelines under the direct supervision of the pharmacist.
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
High School Diploma or equivalent.
Possess a Valid Driver’s License.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
Ensures compliance with federal and state regulations to limit drug diversion, including collecting prescription hard copies, reviewing government issued photo ID’ etc.
Assists and delivers packaged pharmaceuticals, supplies and equipment in a timely, safe and accountable manner.
Cooperates with other pharmacy staff members when planning and organizing daily delivery services.
Collects patient information to include: verification of person delivered to, signature and collection of payment information.
Maintains patient privacy at all times according to HIPAA and ensures security of Protected Health Information and Medications that are couriered.
Collaborates with pharmacy staff to collect appropriate prescription and patient information prior to dispensing medication.
Ensures patient’s prescription order is complete prior to delivery.
Ensures proper handling and storage of all medications (i.e. refrigeration).
Meets expectations for customer satisfaction and anticipates customer needs.
Follows up with Director or Manager on issues that cannot be resolved by coworkers or that require immediate attention. (i.e. inclement weather, company vehicle issues).
Handles customer complaints in a fair and empathetic manner.
Restocks delivery and shipping supplies in the AHS warehouse.
Notifies purchasing personnel when supplies are needed.
Performs on daily basis routine cleaning of vehicle and transport carriers.
Relays offer to counseling and additional information to patient/patient representative and have same validate acceptance/declination of offer.
Maintains records for items delivered and mailed from pharmacy including, but not limited to, prescriptions, supplies, and non-prescription medications; maintains logs for medication owed to patients in order to track correct disposition of owed medications.
Ensures that anyone not employed by the Pharmacy does not have access to nor is allowed in company vehicle during any delivery or in the presence of medications that have not been delivered to patients. (Exception for Vehicle Maintenance Staff).
Certain duties cannot be assigned to the Client Services Representative because these duties or privileges can only be performed by pharmacists, interns, and technicians. These restrictions are regulated at state and federal levels and must be followed closely:
Only pharmacists can receive oral prescriptions from prescribers or prescribers’ authorized designees.
(This refers primarily to new telephone prescriptions).
Only pharmacists can consult with prescribers or prescribers’ designees about patients’ prescriptions.
Only pharmacists can provide confidential patient information to other health professionals or insurance companies.
Only pharmacists can check medications before dispensing them to patients. (In states where technicians can prepare or package prescriptions, they do so under the direct supervision of a pharmacist.)
Only pharmacists can consult with patients about prescribed medication use and other health issues.
Only pharmacist, pharmacy technicians, and pharmacy interns may directly handle, count, and label medications
Client Services Representative may only enter the pharmacy proper if accompanied by a pharmacist
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand and walk short distances for eight or more hours.
Frequent bending, stooping or stretching.
Ability to lift 30 pounds and be able to push 50 pounds.
Normal vision and hearing range.
Requires working under stressful conditions.
Ability to withstand rapid pace of events.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND ABILITIES:
Must be dependable.
Must demonstrate good communication skills.
Must pay attention to detail.
Date Reviewed/Revised: November 2018