Prep Girls Hoops Check In Staff Member

Prep Network - Chicago, IL

Full-time
Company Overview

Prep Network (www.prepnetwork.com) is the national leader in prep sports coverage, events, and athlete recruitment. Our writers produce 2,000 articles each month, our 50+ tournaments and showcases host hundreds of teams and thousands of prospects across the country each year.

Job Summary

Prep Girls Hoops is committed to creating a first-class event experience and a platform for student-athletes to receive optimal exposure for recruitment and in-game development. We pride ourselves on a culture that is fair, competitive, fun, and as close to flawless as possible. As a Check-In team member, you will be at the frontline of customer service and support and an extension of our team. We aim to empower you to offer a top notch experience that coaches, fans, and most importantly - players - feel good about. This role will only require 2-3 hours of work and will pay a $50 stipend.

Responsibilities and Duties

Player/Team Check In. As players/teams arrive you will be their initial point of contact and check them in to the event. You will review their profile to ensure that they are formally registered and paid to compete.

College Coach/Media Check In. You will greet college coaches and media members that have RSVP'd and/or have been invited to the event. You will keep a solid record of the college coaches and media members that have arrived and provide them with the college coach/media packet for the event.

Hospitality Host (if applicable). You will ensure that the hospitality suite is set up, thoroughly, and periodically check to make sure that the suite is presentable advising the Prep Hoops leadership team when the room needs to be supplemented. This area will also be used as a place of security for personal property of college coach, media and Prep Hoops leadership staff.

Communication. In all matters, your communication with the Prep Hoops leadership team should be consistent and precise.
Qualifications and Skills

Customer Service. Proven ability of strong, friendly customer service skills.

Personable. Excellent interpersonal, verbal, and written communication skills.

Organized. Strong ability to multitask and prioritize competing tasks.

Google Apps. Proficient in working in Google Docs, Google Sheets, etc.

Attention to Detail. Exudes exceptional attention to detail when reviewing and working with volumes of data.
Desired Outcomes

Positive Environment. We pride ourselves on our ability to set apart from any other tournament, nationwide, and we do that by delivering on a positive and inviting tournament experience for spectators, players, officials, etc. We do this by creating and encouraging positive staff morale and maintaining professionalism and proficiency.

Communication. We want all of our communication across our staff to be consistent, honest, and precise.

Customer Experience. We define ourselves on the experience we are able to offer everyone involved in our events, both internally and externally. Your interaction and leadership will be the face of what we do and will be integral to the customer experience. We measure our success on our team's professionalism and positive outreach.
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