Tax Debt Resolution Case Manager

Jackson Hewitt - Sarasota, FL4.1

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).

We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.

IF YOU WANT TO BE PART OF A TEAM THAT IS CHANGING THE INDUSTRY, WITH A FOCUS ON DELIVERING EXEMPLARY CUSTOMER SERVICE THEN JOIN JACKSON HEWITT!! As a Tax Debt Resolution Case Manager at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax debt with the IRS.


As a Tax Debt Resolution Case Manager, you will:
  • Manage the client relationship throughout the tax debt resolution process
  • Work with clients to develop an understanding of their current tax debt situation
  • Complete individual tax returns as necessary for clients
  • Amended returns to reduce or eliminate IRS underlying bill as necessary
  • Research and develop strategies to defend the taxpayer’s position
  • Work with government agencies to ensure security from any collection enforcement to prevent levies
  • Conduct financial analysis of taxpayer’s income, expenses, and assets
  • Assemble documents to be presented to government agencies
  • Interact with clients, resolution managers, and other departments
  • Prioritize case load and assignments
  • Up to date credentials as an Enrolled Agent preferred

  • 3+ years working in the tax preparation business completing federal and state tax returns, researching and correcting errors in tax returns, providing taxpayers with tax advice as needed
  • 2+ years working in an office environment
  • Excellent organizational, written, and communication skills
  • Up to date credentials as an Enrolled Agent preferred
  • Excellent client service record and mentality
  • Proficient and comfortable with computers and new software (ability to learn intuitive tax debt resolution software)
  • Proficient word processor
  • Maintain professional credentials

Performance Bonus
401k with company match
Life and Supplemental Insurance
Paid Time Off
Potential to grow within the company
Tax Education Reimbursement

We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.