RESOURCE CENTER SPECIALIST - PART TIME

City of Surprise, AZ - Surprise, AZ (30+ days ago)


This is a part-time position scheduled for approximately 28 hours per week.

The hiring salary range is $ 17.51 to $21.88

Job Title: RESOURCE CENTER SPECIALIST
Department: Human Service & Community Vitality
Reports To: Resource Center Coordinator
FLSA Status: Non-Exempt
Job Status: Part-time; Non-Classified
Pay Grade: 104

SUMMARY
Incumbents coordinate Community Action Program (CAP) service provisions. Incumbents directly intake information from applicants requesting services, assist with identifying and recruiting essential community services, and assist residents in finding and applying for services. Incumbents assist with programs offered at the Resource Center and provide support to other related neighborhood projects and activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

Provides information to residents and assists in finding and applying for needed services
Provides a high-level of customer service to all customers and partners
Directly intakes information from applicants requesting services
Provides feedback to Supervisor on community needs
Assists with various neighborhood projects and activities which improve the surrounding neighborhood and assists residents in improving their quality of life
Assists in identifying needed human and housing service providers and potential partners; provides general operational support for service provision partners
Assists with program activities; may coordinate with other internal departments and external agencies, as needed
Compiles and analyzes data; conducts research, prepares and reviews related reports and correspondence related to emerging needs, trends and services
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Work evenings, weekends and holidays as needed
Maintain regular attendance and punctuality
Performs other duties of a similar nature or level

SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations
Customer service principles
Principles and practices in assigned area of responsibility
Area resources
Program management principles and techniques, ability to read and understand regulations, policies, contracts and procedures.

Skill in:
Using modern office equipment
Using a computer and related software applications

Ability to:
Prepare a variety of reports
Coordinate program activities
Conduct research
Provide quality customer service and communicate unfavorable outcomes to applicants
Resolve conflict
Coordinate activities in assigned programmatic area
Maintain inventory and supplies
Handle multiple tasks simultaneously
Conduct outreach activities
Prepare collateral and marketing materials
Plan, implementing, and managing program components
Interpret routine documents
Prioritize duties and tasks in a busy environment
Identify emerging trends, needs and services
Assess the consequences and outcomes of program initiatives
Perform general math calculations such as addition, subtraction, multiplication and division
Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

EDUCATION and/or EXPERIENCE
High School Diploma or G.E.D and two (2) years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have at time of hire and be able to maintain a valid Arizona driver license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.