Client Relations Manager

Aldevron - Madison, WI (30+ days ago)1.9


We are seeking an individual who has a passion for science and relationship building to join our team as a Client Relations Manager to support our Madison Protein services team. As a Client Relations Manager, you have excellent communication skills that enable you to present technical information to a wide variety of audiences. You have experience selling and have a hunger for hunting leads and securing new business. You are self-motivated and able to effectively manage time and resources. You have demonstrated leadership and organizational skills, and a passion for continual process improvement. This role is based in our Madison, WI location.

About the Role:
Assist in lead generation through the use of online databases, following up on leads from trade shows, etc.)
Serve as a liaison for meetings during partnering sessions, trade shows, and conferences
Arrange visits with prospective clients
Attend conferences/trade shows as needed
Responsible for communicating scientific plans and preparing quotes
Perform daily order entry including receiving and processing of quotes, collecting and entering payments for quotes
Perform client updates to include software management, uploading data and timelines, sending updates to clients, confirming receipt of online questionnaires and forms, entering leads, and performing general 'maintenance' in our client databases
Provide scientific explanations, data exchange and interpretation to clients
Manage multiple key accounts in a fast-paced, team-oriented environment
Other duties as required and/or assigned

Qualifications:
Education:
Master's degree in Biology, Microbiology, Biotechnology, or related Life Science field required

Experience:
Minimum 1 year client facing experience required, 3 years preferred.

Skills & Knowledge:
Ability to effectively communicate, both verbally and in writing
In-depth understanding of biological, microbiological or biotechnological processes is required
Ability to establish and conduct clear and professional communications with coworkers and clients
High level of organization and ability to prioritize tasks and allocate resources to achieve company and client objectives
Self-motivated individual with the ability to prioritize work according to changing priorities, requests, or projects
Willingness to work in a demanding, client-focused environment and on occasion during hours outside the standard workday and week
Demonstrate high ethical standards and trustworthiness
Desire to work in a team-orientated Client Relations environment and actively share leads and trust colleagues
Willingness and passion for continual contribution to process improvement
Excellent computer skills, particularly in Microsoft Excel
Who is Aldevron?

Aldevron is a leader in advancing biological science. Our custom development and manufacturing services provide scientists around the world with the essential components to accelerate research and open up their laboratories for groundbreaking science and breakthrough discoveries.

Why choose Aldevron?

We are in a landmark moment in the history of life science, and Aldevron is at the center of it. With our commitment to quality, we provide career opportunities that allow employees to grow and succeed, while helping make everybody's lives better.