Specialist Field Svc Pr - Dallas, TX

Honeywell - Richardson, TX (30+ days ago)3.8

Join a team recognized for leadership, innovation and diversity

The Customer Site Supervisor (CSS) is critical to the smooth operation of our customers distribution centers and will be required to supervise and work alongside a team of Customer Service Technicians performing journeyman level work involving troubleshooting, repairing, and conducting preventive maintenance on our customers various material handling systems. The CSS Site Supervisor will ensure preventive maintenance schedules are met, both mechanically and electrically, with support from other internal engineers and repairs are made when needed. The CSS Site Supervisor may represent Intelligrated on site and will also need to follow our customers’ guidelines for general work practices outlined on site. May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports

Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations

Monitors and ensures areas of responsibility is in compliance with Intelligrated’s standards for quality and safety, maintaining procedures and supporting documentation

Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements

Supervises duties and leads Customer Service Technicians and Sr. Customer

Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results

Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database

Follows up with customers and other departments to ensure issues have been resolved

Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting guide

Ensures the appropriate paperwork is completed in a timely manner

Maintains inventory of company supplied tools

Provides information to the Customer Service Department and other members of management to enhance Customer Service success

Executes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor system

Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement

20 Monitors and ensures areas of responsibility are in compliance
20 Provides resolution to mechanical, technical/control issues
20 Follows up with customers and other departments
20 Assigns and monitors maintenance department
20 Reporting and other administrative duties
High School diploma or GED is required
5+ yrs Mechanical troubleshooting and repair experience required5+ yrs Electrical troubleshooting and repair experience required
MS Office skills (Word, Excel, PowerPoint and Outlook)
Shift work may be required.
Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
Controls Troubleshooting experience a plus
Networking Troubleshooting experience a plus, but required for Sr. Level.2+ yrs Leadership experience
Nonexempt Discover Honeywell Intelligrated
Continued Professional Development
1st Shift
Some Travel Required
Job ID: HRD28870
Category: Customer/Product Support
Location: 830 E Arapaho Rd, Richardson, TX 75081 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.