Retail Store Manager - Customer Service

Dependable Cleaners - Boston, MA3.8

30+ days agoFull-time
Position Summary
Dependable Cleaners is seeking candidates for Store Manager that are personable, organized and enjoy working with clients. The Manager is responsible for developing and working with their customer service/counter team to achieve sales and service expectations as well as delivering high quality customer service and garment care. Position located in Boston on Newbury Street.

Responsibilities Include

Manage hiring, training, coaching and leading a team of associates that represents the high quality of Dependable Cleaners standards
Able to work in fast paced environment while engaging in daily customer service activities with team
Provide a clean, organized and inviting environment for both customers and associates
Promote community involvement
Resolve clients issues and concerns in a professional and timely manner
Manage human resource and administrative related tasks including hiring, onboarding, performance management, inventory, payroll and scheduling.

Requirement of Position

Previous supervisory experience in a retail, restaurant or customer service environment
Strong customer service skills
Excellent leadership qualities, training, team building and mentoring skills
Strong communication skills and a team-oriented work ethic
Ability to multi-task
Interest in and knowledge of fashion a plus
Ability to work a flexible schedule including Saturdays

We offer a comprehensive benefits package for eligible employees including:

Base pay plus incentive
Excellent Health and Dental Insurance
401k, Short Term/Long Term Disability, Life Insurance, Employee Assistance Program
Paid Time Off, Paid Holidays
Extensive training
Employee discount
About Dependable Cleaners

Dependable Cleaners (, a family owned and operated business since 1944, has served the Boston metro area for over 70 years. We have 16 locations in the South Shore, Boston, Brookline and Watertown and we pride ourselves in giving our customers the highest quality in clothing care. We have received numerous awards, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living and over 80 Readers Choice Awards. Dependable Cleaners exercises both green business practices and active community outreach programs.

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