Full Job Description
Purpose of Job
The purpose of this job is to provide clerical and administrative support and furnish customer service assistance to the public. Duties include, but are not limited to: selling lottery tickets, preparing documents, operating office machines and performing other tasks as assigned by the Office Supervisor.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Maintains manual and/or computerized filing system, including, but not limited to entering data, cross indexing and filing documents.
Operates computer terminal to verify input and retrieve data.
Prepares copies of records, forms and other documents.
Researches information and compiles statistical data.
Sells lottery tickets to and redeems winning tickets for the general public.
Performs daily cash reconciliation and fills out appropriate documentation.
Receives routes and sends facsimiles.
Performs receptionist duties such as greeting and routing visitors and ensuring visitors have appropriate badges.
Receives, unloads and stores tickets, Point-of-Sale items and other related items.
Processes claims for winning players.
Types correspondence, memos, reports and other documents.
Assists Office Supervisor with special projects.
Responds to questions, complaints and requests for information by telephone, in person or by mail from retailers, players, employees, etc.
Answers telephone utilizing accepted format; provides information, advice and guidance; takes and relays messages and/or directs calls to appropriate personnel.
Prepares, maintains and updates files and logs following prescribed methods.
Performs general administrative/office functions, as needed, including, but not limited to: answering the phone, taking and distributing messages, stamping, sorting and distributing mail and making copies.
Minimum Training and Experience Required to Perform Essential Job Functions
High School Diploma (or GED) required, with six months to one year or more of clerical or office experience; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. May be required to lift up to 50lbs.