The Program Manager serves as the main point of communication between the assigned customer, Operations and Sales. Administers overall operational management and accountability to all projects and service for the assigned accounts. This position is responsible for the overall management of incoming service and installation requests, the operational delivery for the account support team, and the metrics based leadership of a team of Project Managers and Project Coordinators.
Manage the team’s performance as it relates to meeting or exceeding company goals relating to mark, financial performance, customer satisfaction and days to invoice.
Act as the main point of contact and communication between assigned customer, Operations, Solutions Center and Sales.
Accurately estimate costs and revenue for the life cycle of work orders according to our company goals and standards.
Provide upper management with assessments and identification of potential new business relating to assigned customer.
Assist Project Manager and/or Sales Engineer in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team.
Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement.
Ensure accountability to SLA and customer satisfaction.
Work collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained.
Supervise Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilities.
Conduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability.
Provide oversight related to all assigned service orders, material requests, and other associated functions to ensure targets pertaining to established project parameters are met.
Ensure that all Project Team job costing has been entered correctly on a weekly basis.
Overall responsibility for all invoicing related to assigned projects and operational deliverables for assigned.
Strive for reductions of costs associated with subcontractor.
Provide the Director of Operations with regular Project Team performance updates.
Assist the Director of Operations in the development of annual Project Team budgets.
Attend and contribute to weekly Operations meetings.
Responsible for the overall direction and coordination of the assigned Department, including establishing and implementing short- and long-range goals, objectives, policies, and operating procedures.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; prepare and deliver employee evaluations as required.
Responsible for the growth, retention and overall development of the assigned employee group.
Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.
Manage expenditures within predetermined.
Establish contingency plan for all support positions required for assigned accounts .
Required Education, Skills & Experience:
Bachelor’s Degree or equivalent work experience.
Minimum of 2 years Project Management experience w/ full responsibility
Minimum of 2 years employee leadership/management experience, preferably Project Manager and Project Coordinator supervision/management
Preferred Education, Skills & Experience:
PMP Certification preferred
Working knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred.
Ability to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintained.
Ability to function in a multi-project environment with changing priorities.
Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
Strong ability to define technical problems, collect data, establish facts, and draw valid Combine several pieces of information and draw conclusions as well as to use reasoning to discover answers to problems.
Understand new information or materials by studying and working with them.
Comm-Works, LLC is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, religion, creed, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, marital status, status as a protected veteran, genetic information, status with regard to public assistance, membership or activity in a local commission, or any other status protected under applicable federal, state, or local laws.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Comm-Works participates in Everify.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.