Retail Parts Pro

Advance Auto Parts - Madison, WI

Full-time

Retail Parts Professional Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

  • Provide GAS3 selling experience for DIY customer visits and phone calls
  • Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service and store appearance standards
  • Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

  • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
  • Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Operating inventory systems and store equipment
  • Parts and automotive system knowledge skills
  • Operating POS and Parts lookup systems
  • Expert at testing and diagnostic equipment for DIY services
  • ASE P2 certified or ASE ready equivalent
  • Advanced solution, project and product quality recommendation ability
  • Advanced parts lookup and sourcing
  • Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
  • Understand and execute instructions furnished in written, oral, or diagram form
  • Successfully complete the Parts Knowledge Assessment
  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals https://startingline.advancestores.com/wps/portal/home/teammember/workingatadvance/j... 10/17/2019

Education

High school diploma or general education degree (GED)

Job Type: Full-time

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule