Full Job Description
At Skechers, you can expect a lot from your career. In our company, you matter – your potential and your contribution directly impact our brand every day. This is a culture of ideas where our expansion and success are fueled by each member of our team, at every level. Learn more about our brand at about.skechers.com
Our number one priority remains the safety and well-being of our employees and customers around the world. Whether in our stores, offices or distribution centers, we require the use of masks to keep our team and customers safe. We also utilize employee health screenings, deep cleaning, sanitization and social distancing to be sure our team is safely ready for work.
The Client Services Technician analyzes computer and network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the Skechers Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.
Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the distribution center, the internet, thermal label printers, mobile devices, the mainframe, PCs, laptops and new computer technology.
Configures and installs Windows workstations and other computer equipment used here in the Skechers Distribution Center.
Performs primary network system administration on network servers as needed.
Installs certifies and troubleshoots Skechers Distribution Center network cabling infrastructure, including a wide variety of local area network equipment and software including; Hubs, Wireless Access Points, Switches, Wireless Adapters, Servers, Laptops, Desktops, Label Printers, Cell Phones.
Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patters of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
Works with programmers to solve mainframe application problems to meet end-user computing needs.
Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
Enforces the Skechers network security and installation procedures.
Works with vendors on problem resolutions, repairs or replacement of hardware/software under warranty or under maintenance contracts.
Provides support for and troubleshoots multi-media devices TVs, satellite boxes, projectors, PA systems etc…
Provides support for and troubleshoots peripheral devices including local/network printers, wired and wireless handheld RF scanners and document scanners.
MUST HAVE THE ABILITY TO:
Identify, analyze and troubleshoot a wide range of complex technical computer and network-related problems effectively; listen and communicate information to a wide variety of clients at all levels of skill; deliver user support both in-person and over the phone in a professional manner; support Skechers Distribution Centers objective by training others in use of their computers and applications; lift heavy equipment; work in elevated workspaces; operate small to mid-sized heavy machinery; complete tasks with minimal supervision; have a flexible schedule for work (able to work nights evenings weekends etc…); learn and provide network support; learn and apply new technical knowledge quickly; communicate effectively with a diverse user base both verbally and in writing; work independently and as a member of a team; maintain cooperative work relationships; demonstrate sensitivity to, and respect for, a diverse population.
MUST HAVE KNOWLEDGE OF:
Capabilities and limitations of various computer systems, including local area networks and wide area networks; the principles of information systems, especially related to multi-protocol, multi-platform client/server environments; principles and practices of networking technologies; thorough understanding of LAN/WAN protocols; theory and practice of LAN/WAN administration; Cisco routers, switches, IP phones and other Cisco hardware; CCNA/ MCP; mastery of desktop operating systems and various software applications.
Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment or two years’ experience. Demonstrated experience implementing local area networks using multi-operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices. CompTIA A+ certification required, other certifications such as Network+ etc…, or combinations of other IT certifications are favorable. Specific knowledge of TCP/IP and Windows Server and Active Directory, basic knowledge of Linux administration would be helpful.
Reasons you'll love working at Skechers:
Medical, Dental, Vision Coverage Choose from a variety of full-time shifts - Overnight, Early Morning, Day, Weekend
401(K) Savings Plan with Match
Employee Stock Purchase Plan
Opportunity for Holiday Pay and Overtime Pay
On-the-job training and development, culture of internal promotion.
All your information will be kept confidential according to EEO guidelines.