The purpose of this job is to perform the sales and prize validation duties required to service customers in the day-to-day operations of the GLC kiosks located at GLC Headquarters and the Atlanta Hartsfield Jackson Airport. Duties include, but are not limited to: selling/validating tickets and processing claims in accordance with established GLC policies and procedures; maximizing sales and providing quality customer service.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Sells Instant and Online tickets and provides quality customer service.
Explains to customers how GLC games are played.
Processes Winner Claims and validates/pays prizes within the established thresholds. .
Ensures appropriate prize claims are reviewed for legally mandated collection of debts owed to other participating state agencies (debt setoff), preparing appropriate forms and correspondence as may be required for approval.
Performs shift and daily reconciliations for Kiosk operations, verifying cash drawer(s), instant ticket inventory and prize payments.
Responds to inquiries, questions, complaints, and information by telephone and in person.
Maintains manual or computerized filing systems.
Prepares correspondence, memos, reports, and other documents.
Performs general administrative office functions, as needed, including answering the phone, taking and distributing messages, faxing documents, making copies, etc.
Performs other duties as required.
Minimum Training and Experience Required to Perform Essential Job Functions
High School Diploma (or GED) required with a minimum of 6 months to one year or more of customer service, cash handling, and clerical or office experience (i.e. retail, banking). Basic skills in Microsoft Word and Excel preferred; excellent verbal communication skills required.
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The Georgia Lottery Corporation is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the GLC may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Signatures below indicate the receipt and review of this job description by the employee assigned to the job and the immediate supervisor.
Job Type: Full-time
Typical deal size: