Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.
Human Resources Service Delivery (HRSD) is a best-in-class, global HR service delivery organization of over 800 people, servicing the entire population of JPMC, currently totaling over 260,000 employees worldwide, in over 60 countries. HRSD provides vital services in the areas of Payroll, HR Call Center (accessHR), Employee On & Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.
As an Onboarding Case Manager Specialist for JPMorgan Chase, you will deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process actively engaging with our new hires and our functional partners to keep the new hire case on track for their upcoming start date. You will need time management and organization skills to ensure the completion and accuracy of all pre-employment processes according to the policy and guidelines, while maintaining data integrity. You will audit all candidate information, verify background investigations and drug-test results, oversee the fingerprinting and licensing processes as applicable as well as adhere to record retention guidelines. In providing this support, the Onboarding Specialist will interact with new hires, Recruiters, Recruiting Managers, Hiring Managers/Executives and other areas of Human Resources as needed. The Onboarding Specialist will spend dedicated time working the new hire customer service phone line. On the phone you will be providing great customer service while answering questions and providing update status regarding any pre-employment onboarding process.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Qualifications: Minimum of two years demonstrating exceptional customer service and time management/organizational skills preferred. Must be available to work flexible hours Monday through Friday between 8:00 am EST to 8:00 pm EST, specifically 11:00 am to 8:00 pm to start.
The successful candidate will:
Be customer service-oriented with strong interpersonal skills
Possess strong organizational skills with attention to detail
Be able to multi-task in an organized manner
Be able to work under pressure and handle high volumes meeting deadlines
Have strong verbal and written communication
Have the ability to troubleshoot effectively
Be comfortable with and able to quickly adapt to change
Proficiency with MS Word, Excel and Internet are required
Must be able to work overtime as needed
To be considered for this role, you may be required to complete a video interview powered by Hirevue