Coordinated Transportation Solutions, Inc. is a well-established, yet growing not-for-profit organization providing non-emergency medical transportation (NEMT) services. We are seeking experienced, highly-motivated and energetic Customer Service Representatives to join us in our new Contact Center located in Concord, New Hampshire.
Under the direct supervision of the Contact Center Manager, the Customer Service Representative 1 is responsible for providing exceptional customer service to Managed Care Organizations, Medicaid members, caseworkers, medical providers and CTS’ NEMT Provider Network.
DUTIES & RESPONSIBILITIES include but may not be limited to the following :
MANDATORY TRAINING REQUIREMENT :
Candidates must be able to commit to FULLY attending a paid Training Program (no time missed).
**No exceptions will be made for training dates or times**
WORK SCHEDULE :
Following the Mandatory Training Program, new hires will work a fixed 8-hour shift plus a one hour unpaid lunch). The 8 hour work shift may include ’8am-4:30pm, 8:30am-5:00pm, 9:30am-6pm, or 11:30am-8pm from Monday –Friday.
CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action.
Job Type: Full-time
Salary: $13.20 /hour