Services Quality Specialist

SAP - Newtown Square, PA (30+ days ago)4.3

Requisition ID: 187634
Work Area: Software-Quality Assurance
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: 6/12/2018


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location: Newtown Square, PA

Purpose and Objective: SAP America, Inc. seeks a Services Quality Specialist for our Newtown Square, PA office location to account for the quality management system, the quality goals, and the quality strategy of SAP Development.

Expectations and Tasks: Be the advocate for our customers in terms of quality. Increase the quality of SAP's products by enablement of the organization via knowledge transfer, increasing quality awareness and bringing transparency on product, process and project quality one step further. Drive software development process improvement projects in order to improve product quality. Transporting Q-feedback from customer into organization for the aligned development Quality Strategy, including hosting of Quality Management Meetings and QM-board and for the execution of QM-projects together with development units. Integration of consequences from strategy and results from projects into process framework. E2E quality governance of framework and programs/products. Project Management. Run and host Quality Management Meetings, Quality Management Board et. al. Collect customer feedback with regards to product quality and trigger actions. Derive Q-Strategy. Proactively define Q-framework and process framework. Govern programs and products. Run and participate in QM-like projects. Research new quality assurance techniques, including piloting and roll-out into development. 30% travel required.

Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or a related field and 3 years of experience, or alternatively, a Master's degree and 2 years of experience.

Work Experience: Experience must include 2 years of experience involving the following: Project management, including end-to-end assembly and development of support packages and actual development and customization of SAP Solution Manager; SAP Solutions and NetWeaver Technology; SAP BASIS; SAP Solution Manager strategy and scenarios; Technical Root Cause Analysis including Product Innovation Lifecycle (PIL), Process Standards for Quality and Governance, SAP EarlyWatch Alert, SAP WorkLoad Analysis and Support package development & assembly techniques; Run SAP Like A Factory (RSLaF); SAP Early Watch Alert (SAP EWA); ABAP and DATABASE Programming; SAP Application Life Cycle Management; Software Logistics for ABAP; Software development, design and development of bug fixes, and assembly of these developments into a customized and tailored Support Package. 30% travel required. Form

Travel: 30% travel required.

Internal use only: reference code lhrs4262

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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