The Technical Services Representative is primarily responsible for providing required and requested technical services to customers and entities utilizing Wabtec Freight Segment products. The individual will have assigned existing accounts, support sales requests, as well as maintain and develop new accounts in an assigned territory. Additional responsibilities include tracking of new products, and their performance, maintaining field reports, and working with the Business Units (BUs) and Sales as required. This position functions as a technical liaison between various Wabtec business units, external customers, and sales. This position requires a minimum of 50% travel throughout North America, and at times, International travel is required.
Responsible for technical coverage and ongoing service to assigned accounts
Required to learn and support the Wabtec Product line, and participate in ongoing training, to include visits to designated BUs to support this initiative
Attend Wabtec Freight & Locomotive Air Brake Training classes
Participate in technical support and service functions for all designated Freight Segment products that may include, but are not limited to:
o Sample Car Inspections at OEM car builders; providing signoff on the proper application and usage of all Wabtec products
o SCT Truck Teardowns at customer specified inspections requiring full truck disassembly, gauging and measuring components, reporting on all findings
o Support service, troubleshooting and calibration of ASCTD’s
o Training on component set up and AB certification (if so qualified)
o Execute and report results for any required Brake Shoe Force Testing
o Conduct Inspections for SAC-1 Connectors as required
o Locomotive systems support such as EAB, Monitoring Systems, Compressors, Air Dryers
Assist BU engineering groups with field monitoring of product test trials & performance and report findings to appropriate organization
Establishing and ongoing development of relationships with key designated levels of customers always following the KAM principles
Report competitive information to progress the company’s position in the marketplace
Follow POM (Process Orientated Management) guidelines that include but not limited to:
o Accurate and timely submittal of weekly itineraries
o Management and submittal of expense accounts
o Weekly review submittals
o QER submittals and participation in updates
o Salesforce entries/details are up to date and accurate for assigned accounts
Review assigned account needs, organize response to assigned account inquiries, and obtain orders for company products
Utilize industry resources for identifying potential customers to see that all shop locations in designated territory are identified and called on, and added into SF, with required data, timely, and to include future follow up required
Gather and submit voice of customer feedback to required parties (ie. Quality, Sales)
Job Knowledge, Skills and Abilities:
Possess and utilize a strong mechanical aptitude
Must develop or have practical understanding of measuring instruments and gauges used in the field
Strong computer proficiency through daily exposure to MS Word, Excel, PowerPoint applications, Sales Force programs and others as required
Must possess positive personal and professional attitude and effective oral communication skills to deal with internal and external customers, suppliers, and associates for delivery of sales/service presentations and or training.
Strong writing skills and reporting ability required with detailed accuracy
Ability to work independently and with others, remotely
Sense of urgency and attention to detail
To perform this job successfully, an individual must be able to perform each essential duty at a high level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree preferred or three to five years equivalent related experience/training or equivalent combination of education and experience. Must conduct ongoing training at the BU and have comprehensive knowledge of the Wabtec product line.
The ability to read, write, and interpret technical documentation proficiently.
Ability to conduct problem analysis and problem resolution in a variety of subject areas, as required, working with the customer, the TS and CS team, BU, engineering, and sales.
Must be able to see, speak, hear, walk, sit, stand, climb and bend daily to effectively function in the field. Must be able to travel +50% (North America & International).
Certificates, Licenses, Registrations
Driver’s License in good standing