Front Desk Agent

Shutters On The Beach - Santa Monica, CA (30+ days ago)


Shutters on the Beach has 198 meticulously designed guest rooms and suites, all are the essence of a laid back Southern Californian style lifestyle, and yet reminiscent of the finest beach houses in the Hamptons or Cape Cod. Likewise, Coast Beach Cafe and Bar, One Pico Restaurant and the ONE, the spa at Shutters, immediately transport you out of the city and into a relaxed air of the beach-induced calm with staff that anticipates guest needs.

POSITION SUMMARY: This position is responsible for checking guests in and out of the hotel. This also includes taking and executing any and all guest requests upon arrival or during their stay. Handling of cash and credit cards.

ESSENTIAL JOB FUNCTIONS:

  • Promptly provides accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
  • Promotes the Hotel marketing programs.
  • Assigns reservations based on guest preferences and availability.
  • Answers questions regarding hotel facilities and services, local attractions, directions, etc
  • Handles complaints in a tactful manner and negotiates resolutions.
  • Develop and maintain a return guest program that is financially responsible and unique to Shutters on the Beach.

THE FRONT DESK AGENT REQUIREMENTS:

  • Minimum ONE Year working in luxury hospitality.
  • Ability to multi-task & maintain poise and a sense of humor amidst a fast paced and demanding environment.
  • Required, and must have open availability, weekends, and holidays.
  • Ability to read, speak, and understand the English language.
  • Standing and walking eight-hour shifts.
  • Required, and must have open availability, weekends, and holidays.
  • Must be able to represent the company in a professional, well-groomed and courteous manner.

Benefits offered:

  • Competitive Wage
  • Medical, Dental, Vision and Life Insurance
  • Vacation/Holiday & Sick Pay
  • 401(k) with company match
  • Uniform Provided and Dry Cleaned
  • Free Parking & commuter incentive program
  • Discounted Gym Membership

Interested & Qualified individuals PLEASE APPLY IN PERSONat Shutters on the Beach Human Resources Department . Application hours are Monday-Friday, 1:00 pm to 3:00 pm in the Human Resources Office at Shutters on the Beach. Metered parking available. We will not validate valet parking.

The Edward Thomas Collection is an equal opportunity employer to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Job Type: Full-time

Salary: $19.00 to $20.00 /hour

Experience:

  • Luxury Hotel: 1 year
  • Opera: 1 year
  • Hotel Front Desk Agent: 2 years