Customer Care Specialist - 1st Shift

ADS Security, LP - Nashville, TN

Full-time
ADS Security is a leader in the rapidly expanding home and commercial security industry. Our advanced solutions include Life Safety and several other advanced services, Access Control and Video Surveillance – all supported by our award winning, UL listed, 5 Diamond Certified Central Monitoring Center located in Nashville that monitors over 90,000 homes and businesses throughout the Southeast. www.adssecurity.com

ADS Security is looking for a Customer Care Specialist - 1st Shift in Nashville, TN that can support ADS Security’s legendary service. Our security solutions, which are well suited to both residential and commercial clients, are supported by a team of professionals that have positioned ADS as the premier security provider in each of the markets that we serve. We offer a comprehensive compensation package including, full benefits (including 401K) and a strong training program that includes working side-by-side with dedicated trainers. Join the winning team at ADS Security and gain satisfaction from saving lives, protecting property and improving the lifestyles of the customers that we serve.

Summary

The Customer Care Specialist handles inbound/outbound calls from customers to provide information regarding products and services. Specialist will be responsible for account questions, billing, payments and resolving complaints via phone & email. Also, assist in routing calls to the correct department/branch, customer follow-up, and more.

Essential Job Duties:
Resolves Customer complaints (first call resolution)
Investigates questions related to billing, service and products
Answers questions pertaining to the customer's account
Emphasizes product/service features and benefits

Other Duties:
Performs other duties as requested

Knowledge, Skills, & Abilities:
Attention to detail
Ability to handle high inbound call volume and some outbound call volume
Self-motivated, with high energy and an engaging level of enthusiasm
Excellent customer service skills and a strong record of contributing to a team environment
Excellent speaking and active listening skills
Comfortable selling by phone
Ability to learn products
Telephone skills
Ability to clearly and effectively communicate verbally and in writing in English
Ability to manage time effectively and efficiently
Ability to multi-task
Regular and reliable attendance

Minimum Qualifications:
1 Year Customer Service experience
High School Diploma or Equivalent
Intermediate PC skills including Microsoft Office Excel, Word and Outlook
Possess a valid driver's license
Eligible to work in the U.S. without sponsorship

Physical Demands:
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, learn and work
Ability to perform the essential functions of the position with or without reasonable accommodation
ADS Security is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.