Job Summary :
The Call Center Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner by troubleshooting any issues that are reported.
Principal Job Duties:
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Adhere to script when making and receiving calls.
Responsible for maintaining an accurate and up-to-date database of calls and calling activities and preparing reports accordingly.
Enter all call data/information into the tracking system accurately.
Maintain all processing records as required.
Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc.
Communicate with co-workers and manager to remain up-to-date on any information regarding the system that may need to be relayed to callers.
Other related duties as assigned. Qualifications
High school diploma or GED required.
Strong customer service experience.
Call center experience is preferred but not required.
Parking industry experience is preferred but not required.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to communicate professionally and effectively.
Excellent phone, interpersonal, and organizational skills.
Ability to speak, read, and comprehend the English language.
Bi-lingual abilities are preferred but not required.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrates the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
All your information will be kept confidential according to EEO guidelines.