Full Job Description
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally . Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
The Quality Systems Manager is responsible for the implementation and execution of the Kraft Heinz Quality Chain Management System at the plant level, including distribution and local storage sites. It controls all products and processes in the plant, through strict adherence to policies, specifications, and standards. It utilizes methods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. The position ensures that facility personnel are properly resourced and trained to efficiently and effectively execute their quality responsibilities. It leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has significant managerial responsibilities, including hiring and developing talent as well as budget management .
Implement and assure compliance to all Food Safety, Regulatory, and Quality policies
Lead implementation of Kraft Heinz Quality Risk Management Program (QRMP) and associated policies at plant site
Ensure USDA and FDA regulations and respective plant programs are in compliance.
Maintain robust food safety program (e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability)
Ensure implementation of and compliance to Sanitation policies, programs, and procedures
Ensure compliance /audit readiness – review all quality systems and policies annually
Act as primary interface with regulatory agency representatives at the facility
Develop plant Quality KPIs and scorecard
Review quality management system metrics with the plant leadership team and BU Quality on a monthly basis
Ensure appropriate documentation in place to support compliance to policies and procedures
Manage plant quality labs to ensure all methods, equipment and measurements meet gauge reliability and repeatability (R&R) standards in both the laboratory and all plant processes
Ensure standard work through development of work documentation and training to standards
Audit results – no majors, no repeat majors
Implementation of new programs by identified date
Partner with R&D and engineering through design and commercialization phases
Translate consumer/customer requirements (specifications), HACCP plans, Quality Policies, and regulations into a site control plan
Ensure compliance to the control plan to deliver Food Safety, Regulatory, and Critical to Quality (CTQ) characteristics of a product or process
Support execution of plant trials
Drive Continuous Improvement
Identify and eliminate defects of any size or variation
Track, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement.
Manage cost of quality
Monitor process capability against specifications and drive improvement utilizing statistical tools (IQS)
Resolve Consumer Complaints/Quality issues
Own customer/consumer complaint investigation and resolution
Develop, implement and communicate effective product containment program to ensure appropriate control of quality/food safety defects.
Escalate early warnings per policy
Ensure CAPA is utilized and effective actions are implemented and verified
Implement a closed loop system of monitoring and control to ensure consumer/customer requirements are achieved
Quality improvement plans
Complaint rate and Faulty reduction
Champion Quality at the plant
Increase capability of plant quality and laboratory staff through development and training
As a member of the Plant Leadership Team, influence plant leadership to ensure all quality programs and systems are implemented effectively
Coach/develop all plant leaders in regards to quality and statistical tools
Report events/status/progress to Plant Manager and BU Quality leader in a timely and effective manner
Execute Food Safety, Quality & Sanitation training at local site
Manage core training and certification processes at local site
Development of internal talent for quality and operations
Direct management and development of quality, laboratory, and sanitation staff
Ability to connect/influence local plant management and plant workforce to drive a best in class Quality Culture
Communication of ideas/technical information in a easily understandable way
Assessment of risk and appropriate/timely communication of risk
Understanding of the cost of quality
Understanding of manufacturing processes
BS Food Science/Engineering/Chemistry or other relevant sciences
At least 5 years of relevant experience
Food Safety and USDA Regulatory requirements
Fundamental statistics (DMAIC Process/DFSS/Lean/metrology/MSA/sampling procedures)
HACCP, PCQI certified preferred
Development of quality knowledge for all plant employees; coaching, guidance, role model quality standards
Typically 1st shift, but flexibility for off shift, weekends, on call as needed
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity