Digital Distribution Services Coordinator

Studio Entertainment - Burbank, CA4.3

30+ days ago
It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, collaboration and creativity. We raise the bar, then step over it, blazing trails through the production and distribution of world class entertainment around the globe. If you want to help tell compelling, enduring stories through movies, music or stage plays, then we want to hear from you. The Coordinator, Distribution Services will be responsible for the servicing and distribution requirements for digital and multiplatform servicing related tasks required to fulfill distribution deals for Disney ABC Television Group (DATG), The Walt Disney Studios (WDS), Direct to Consumer & International (DTCI). This position reports to the Manager, Distribution Services. As a primary executor of daily workflows for internally insourced digital servicing activity, a successful candidate in this role must have the ability to self-motivate towards meeting short term and long-term asset ingest and processing deadlines, while collaborating with his or her peers and other Disney Partners to ensure on-time delivery of compliant content. The coordinator will interface with internal partners such as Mastering, Digital Media, Media Services, Marketing, Programming, Sales, Radio Disney, Content Security, and Distribution Strategy to provide assistance and customer service to various clients including iTunes, Amazon, Comcast, DirecTV, Dish, Hulu, YouTube TV, as well as our own Disney video applications. This is a swing shift position, Tuesday through Saturday from 3pm, with flexibility to work overtime and holidays as needed.
AA degree preferred, but not required General understanding of descriptive metadata and digital packaging, including artwork Studio, Broadcast/Cable television, or Post Production house experience is preferred. 2+ years of media distribution or operations experience at a post vendor, studio, television network or digital video platform Experience with media distribution to EST, VOD, and SVOD platforms and an understanding of nonlinear workflows & technical specifications. Strong communication, collaboration and interpersonal skills. Ability to prioritize work according to business needs, in a highly-organized manner In depth knowledge of audio/video file formats, metadata XML, film formats, frame rates, video resolutions, aspect ratios, audio configurations and terrestrial delivery technologies. Experience with media processing tools and asset management systems Understanding of production and post-production workflows and best practices Accountable for executing the daily workflows for servicing and delivering DATG, WDS, and DTCI assets to all Non-Linear distribution platforms. Coordinate the acquisition, media ingestion, closed captioning, metadata aggregation, and distribution of servicing elements for multiple areas. Assist in onboarding new client specifications, both internally and with external vendors, for transcoding and digital packaging of content. Analyze and resolve technical issues related to digital content encoding and transcoding along with associated delivery and transport mechanisms. Troubleshoot discrepancies and resolve them effectively with internal and external partners. Daily supervision of inventory tracking and scheduling systems. Monitor, track and update (when necessary) status of elements for distribution. As required, supervise outsourcing of work. Communicate with vendors for the creation of deliverables for DATG, WDS, DTCI, and other associated EST and VOD distribution partners. Generate POs, Duplication Authorizations, and Work Orders as needed. Maintain/update the status of digital assets in appropriate systems. Liaise with various internal business partners including: Sales, Contracts, Legal, Finance, Affiliate Relations, Marketing, Programming, and others to obtain all information and associated metadata required to fulfill servicing orders accurately and timely. Assist Management in collaborating with other members of the Distribution Services team and WDPT to ensure that Non-Linear servicing is operating as efficiently as possible, eliminating overlap. Assist Management in identifying areas for process improvement and fulfilling various projects as necessary. Provide, when required, research and reports on digital media delivery volume, procedures, and functions. Seek opportunities for skill development and technical training as technology, workflows and best business practices constantly evolve. 584987