Switchboard/Scheduler

The HT Group - Pflugerville, TX (30+ days ago)3.8


The HT Group is now hiring caring and capable Call Center Agents for a great client in North Austin. Come be a part of a tight-knit team that makes a difference in the lives of others. This position is Temp to Hire, with full benefits once hired.

Benefits and Perks upon Hire:
Heath, Dental, and Vision
Life Insurance
Employee Assistance Program
401k with company-match contributions
PTO/Illness Days
Paid Vacation
Training Opportunities
Inter-departmental advancement
Discounted Gym/Daycare/Grocery Memberships
Full Time, Open Availability Preferred.

Additional hours may be required upon permanent hire, including weekends and holidays.

Training Hours: 8AM-5PM, M-F

$13/hour (eligible for $1/hour raise upon permanent hire)

Call Center Agent Responsibilities:
Answer incoming calls, greeting callers, providing information, transferring calls as necessary.
Direct inbound calls to appropriate staff/department.
Schedule patient diagnostic appointments, surgeries, or medical consultations.

Call Center Agent Requirements:
High school diploma or G.E.D.
1-3 years of related experience or training.
Basic use and navigation of a computer.
Previous knowledge of medical terminology a plus.

Call Center Agent Qualifications:
Outgoing, personable, team player.
Dedication to superior customer service.
Strong listening and communication skills.
Attention to detail.
Dependable and able to follow through on tasks.
Ability to learn new policies, procedures, and terminology.
Candidates will be required to pass drug screen and background check upon hire.