Business Analyst (BA)

Castlight Health - San Francisco, CA (30+ days ago)3.5

Essential Duties and Responsibilities:

  • Acts as the liaison among Professional Services, Customer Success, External Healthcare Payer/Carrier, Customers, Product and Engineering teams) to thoroughly understand data quality requirements and the impact of high/low data quality and get customers launched on time and troubleshoot any open issues
  • Serves as an operational point of contact when onboarding new data partners
  • Performs functional testing on assigned modules/tasks to ensure it meets data specifications
  • Conducts data architecture analysis and develops data flows aligned to enterprise data architecture vision
  • Understands and considers the business implications of data, and communicates with impacted groups as necessary.
  • Implements appropriate processes for defining data requirements with external and internal partners
  • Coordinates internally & externally to define, document, and execute the setup, quality, cadence, and method of delivery of data files
  • Operationalizes data onboarding and data maintenance related to the functional area of healthcare payer/carrier data or other customer datasets
  • Understands the custom Castlight data models, products, and internal tools that support the data onboarding and maintenance processes
  • Completes assigned Customer launch projects and its related activities including but not limited to setting up configurations, troubleshooting and fixing data issues and web services integrations, and acting as technical contact with third party vendors, carriers/payers or customers
  • Troubleshoots and problem-solves technical/data-related issues identified through requirements gathering, testing, and/or user-reported escalations. Supports post-production implementations, coordinates or implement data fixes
  • Communicates with internal stakeholders regularly to provide status updates and ensures project timelines and scopes are being managed appropriately
  • Escalates as appropriate to the Data Management Managers, Engineering and Product Managers, Implementation Managers, Account Executives, and/or Directors on any critical risks or issues that may negatively impact delivery of client requirements and/or client expectations
  • Enforces and adheres to organizational processes and standards
  • Strong SQL Experience is a must


  • Bachelor’s degree required, preferably in Mathematics, Computer Science, Information Technology or Data Science or equivalent job experience
  • Strong verbal, written and interpersonal communication
  • Ability to work well in a team and lead when needed
  • Energetic, creative, flexible and self-motivated
  • Ability to handle fast-paced work flow
  • Detail-oriented and accurate
  • Ability to develop and recommend solutions to problems.
  • Ability to discover insights from data
  • Adaptive and open to frequent changes in work environment and prioritization
  • Able to successfully manage multiple competing deadlines
  • Ability to demonstrate ownership over tasks and assignments
  • Works on problems of limited to diverse scope involving task specific or cross-functional teams
  • Ability to analyze business processes, best practices, data lifecycles, and standard operating procedures
  • Applied experience in secure file transfer protocol (sFTP), web services integrations, Salesforce, and JIRA is preferred
  • Experience with SQL required

Job Type: Full-time

Salary: $95,000.00 to $120,000.00 /year