Implementation & Renewal Specialist

Admin America - Alpharetta, GA

Qualifications and Education Requirements

Bachelor’s degree from an accredited university or college
Two or more years work experience in related field
Strong written, verbal and interpersonal communication skills
Skilled problem solver
Motivated self-starter
Excellent organizational and time management skills
Ability to multitask and prioritize daily workload
Able to thrive in fast pace environment

Essential Functions

Implement & assist new groups with initial setup
Send welcome letters, employer guides and employer reports
Import and export data between systems
Manage EDI file feeds
Enter service requests and escalate issues with our vendor(s)
Send renewal packets and reminders
Schedule and present employer portal webinars
Send mass communication to consumers, employers and brokers
Timely respond to employers and brokers via phone and e-mail
Problem solve system issues
HIPAA and PHI Compliant