Residential Manager

The Arc of Litchfield County, Inc. - Torrington, CT

Full-timeEstimated: $39,000 - $51,000 a year
Job Details
Job Location
Position Type
Full Time
Travel Percentage
Up to 25%
Job Shift
All Shifts 1st,2nd,3rd

Responsible for the over-all day to day operations of their assigned residence. Maintains the health, well-being and development of all individuals residing within the residence. Ensures the homes overall maintenance, upkeep, and cleanliness meets LARC standards. Maintains the homes compliance with state, federal, and LARC regulations. Provides ongoing staff development and supervision of assigned residential counselors. Supports the LARC vision and mission statement along with the guiding principles.


Develops staff schedules and secure staff coverage as needed. Provides direct care as needed to ensure staff to client ratios are maintained. Assumes on-call responsibility as directed.

Develops short and long-range program goals for each resident in conjunction with Team recommendations. Prepares all monthly goal date, six-month review, Individual Plans, and quarterlies as required. Participates in the development/review of LON’s at least annually or as needed. Coordinates scheduling of all meetings with the DDS Case Manager and guardians.

Works with all clinical staff to meet the needs of individual residents. Including, but not limited to OT, PT speech, nursing, and behavioral specialist. Ensures proper documentation/reports, guidelines, and programs are in place per clinical staff recommendations. Works directly with the Behavioral Specialist in the development of Individual Support Plans, communication of data, psychiatry input, and presents at DDS PRC reviews.

Directs work of assigned residential counselors (DSP). Ensures the appropriate implementation of all programs, health, and safety guidelines, and behavioral supports plans. Ensures that all counselors are trained according to state regulations and LARC training standards. Rewards and disciplines staff in accordance to LARC policies and procedures. Conducts evaluations as indicated.

Ensures that the home is in compliance with state, federal, and agency policies and licensing requirements.

Schedules, attends (as needed), and provides follow with medical and other related appointments. Maintains consistent communication as appropriate with nursing and the Director of Residential Supports of all changes in each individual’s medical status. Maintains communication with families/guardians as requested.

Coordinates, plans, and ensures that appropriate community activities are provided to all residents.

Maintains each residents’ bank accounts and budget logs. Responsible for P-card and credit purchases. Ensures that appropriate record keeping is maintained and provided to accounts payable/receivable for review on a timely basis. Works with the Director of Residential Supports and Director of Finance in maintaining expenses within the homes budget.

Schedules fire evacuation drills, maintains fire safety records, and other related safety systems. Responsible in ensuring that all medications, records, and medication certified staff meet LARC, DDNCS, and DDS regulations, policies, and procedures. This includes follow-up on all medication errors with re-training and counseling/or disciplinary action as indicated by LARC’s medication sanction policy.

Acts as an active member of appropriate team(s) as necessary.


Works with Director of Residential Supports with interviewing and hiring employees. Directly supervises, assigns, and directs work, appraises performances, rewards and disciplines employees, addresses complaints and resolves problems with consultation of Director of Residential Supports.


To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & WORK EXPERIENCE & Certifications, Licenses, Registrations

High School Diploma with three to five-years’ experience or bachelor’s degree

Medication Administration Certification

CPR Certification

All mandated DDS and agency certifications

PMT Certification

Valid Connecticut Driver’s License

The ability to obtain a Public Service License (if required)


Computer literate and proficient in Microsoft Office suite (Word, Excel, Access, PowerPoint); Outlook; other general office equipment. Ability to work with and understand databases a must.


The employee will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.

The employee will use hands to operate a computer terminal, open and close file drawers, make telephone calls, etc.

The employee must be able to listen and respond to questions and instructions.

Willingness to work a flexible schedule

Be able to run, squat, stoop/bend, kneel, climb stairs, lift at last 50 pounds or ¼ of own body weight, push/pull against potential resistance, be able to implement non-physical and physical interventions, and CPR with people supported when needed.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.