General Description of the Job Class
In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
Duties and Responsibilities of this Level
In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following:
Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested.
Coordinate special projects.
Research budget variance and follow up to resolve issues.
Develop advanced presentation materials.
Prioritize and resolve inquiries (phone, e-mail, in person).
Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
Act as a liaison between the department and external groups.
Explain policy/procedures to other parties based on knowledge of the company and department guidelines.
Collect,compile and analyze moderately complex data and information.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
High school education or equivalent
Two years of administrative support experience of increasing variety and/or complexity
Creatively uses PC, word processing and other office tools.
Knowledge, Skills, and Abilities:
Thorough knowledge of department policies, procedures, and goals.