Customer Service Specialist (CSS) - Aurora

Beauty Brands, LLC - Aurora, CO3.4

26 days agoFull-timeEstimated: $25,000 - $33,000 a year
JOB DESCRIPTION

Duties and Responsibilities

Create a GLAMOUR Experience for every customer
Greet all customers entering the store with the appropriate Beauty Brands greeting.
Promote the Take Ten program with every customer.
Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
Follow company policies
Meet attendance, punctuality, and required work guidelines.
Perform store operations procedures with accuracy.
Complete all required projects (as assigned by management) on time and with accuracy.
Support an accurate inventory process.
Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
Answer the phone with the Beauty Brands greeting by the third ring.
Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
Attend a required number of Education classes (as directed by manager).
Ensure that store safety and security measures are being followed.
Attend scheduled store meetings.
Follow the client experience guidelines, as it applies to the position.
JOB REQUIREMENTS

Prerequisites

Strong customer service, communication, and interpersonal skills
Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies

Physical Job Requirements

Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
Product receiving and preparation - opening and lifting boxes; carrying products.
Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

Career Progression Opportunities

Shift Supervisor
Assistant Manager
General Manager
District Manager
Technical Trainer

Reports to:
General Manager
Manager on Duty

Evaluation Process

Performance reviewed semi-annually