POSITION GOALS & OBJECTIVES
Support a service oriented culture that drives value to WeWork members.
Assist in the planning, development and maintenance of a successful, scalable cleaning and community services program.
Help foster organizational success and a culture that is regarded as a best in class employer at all levels of the cleaning and community services organization.
Help develop and monitor guidelines to ensure that the highest degree of quality care is maintained in all WeWork buildings.
Take the lead in making observations and adjustments to cleaning and community service offerings for continuous improvement.
Measure cleaning performance using developed KPI’s and provide support for reporting tools and processes related to cleaning and community services.
Provide continuous support for the regional and territorial teams that directly manage the operations of the cleaning and community services teams.
DUTIES & RESPONSIBILITIES
Support the cleaning and community services organization through actively helping develop, manage and monitor the following areas:
Standard Operating Procedures. Help develop, test, manage and evolve processes and requirements across a diverse range area related to cleaning and community services.
Training. Active support of the creation and also delivery of training and other content, both in person and digitally, to a diverse range of associates and managers.
Culture. Support and promote the highest levels of cleaning and building services culture through management of the following:
Community Manager support tools
Cleaning and community service team members feedback
Metrics. Lead the development and management of the tools that measure building and organizational performance, as well as the benchmarks that define success for the following areas:
Labor Forecasting and management
Cost center management
Organizational cultural health
Innovation. Help research, test and champion innovations that will drive success in the following areas:
Pilots / Project Management. Oversee the development and launch of specific pilot and projects. Own the day to day management, collaboration with teams, and measurement of results.
Hands On - Field Work. Support the cleaning and community services organization through direct hands on physical presences and involvement in the following areas:
Implementation of processes
Testing of new products and methods
Cleaning and community services associate engagement
Communication + Coordination
Centralized management of communication and feedback from cleaning and community services organization members
Influencing and supporting regional, territorial and building teams to maintain excellent standards in cleaning and community services performance and results
Management of cleaning and community services organizations support tools, digital resources, standards libraries, and other tools
Liaise and coordinate with other teams and business units on behalf of the cleaning and community services organization.
Special Projects. Take on and own special projects and other initiatives as needed in areas such as:
Third Party RFPs
Ongoing support for the director and overall cleaning and community services department as needed.
EXPERIENCE AND REQUIREMENTS
3 plus years operation experience.
Proven experience in development and training.
Documented experience managing a large team.
Ability to facilitate in large crowd.
Ability to work with a large, diverse group of employees and suppliers.
Ability to meet goals in a changing environment and under pressure.
Self-starter - able to identify and execute work that needs to be done with minimal direction.
Expert presentation, management, and communication skills.
Above-average organization skills.
Courteous and professional.
Detail oriented - pays attention to details regarding processes and extra attention to special requests.
Ability to solve practical problems using reasoning skills.
World Class Tenacity.