Supports Electronic Medical Record (EMR) software related to patient care delivery, registration, scheduling and billing. Partners with clinical, revenue cycle, and operational support staff to develop, implement and maintain software solutions to support optimal care delivery and healthcare operations.
- Build/Configuration/Release Mgmt
Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management. Support system testing. Document testing outcomes. Drives process improvement efforts. Demonstrates advanced problem solving and technical solution skills. Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions. Contributes to strategic planning efforts. Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability. Independently develop and mentor others on education technology content for applicable use. Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.
Take ownership of tasks with sense of urgency and drive them to completion. Independent in work effort, escalating when appropriate. Coordinate necessary resources and communicate impacts to the user community. Collaborate with other team members to resolve issues and foster success with the customer base. Serves as a mentor when working through details of a problem to reach a positive solution. Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials. Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes. Network with internal and external experts to identify best practices for clinical system use and training. Promote use of industry best practice tools for efficiency and innovative education and learning.
- Professional Growth & Development
Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Conduct and participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Use knowledge to drive innovation. Prepare oral and written presentations.
Lead the design, development, and implementation of new and enhanced EMR requests. Develop and manage project plans and other project- related documentation for complex projects. Manages multiple moderate to complex projects independently. Determine the scope of complex projects. Coordinate the appropriate resources needed. Independently prioritize assigned tasks and projects. Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues. Independently works with cross functional teams to ensure proper integration. Consult with and support the end user community to develop and validate requirements for system solutions. Work with 3rd-party developers to review potential software development solutions for integrated build issues.
- Manage Customer Relationships
Develop collaborative professional relationships with customer group and key stakeholders. Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials. Adhere to and promote continual adoption of change management policies and procedures. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).
- Bachelor's degree in a related field OR equivalent combination of education and experience
- 5 years of work experience in a related job discipline