Job Purpose: The purpose of the Front Desk Agent is to accommodate hotel by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Primary Job Function
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Essential Job Functions
· Greet, register, and assign rooms to guests of hotels or motels.
· Verify customers' credit, and establish how the customer will pay for the accommodation.
· Keep records of room availability and guests' accounts, manually or using computers.
· Compute bills, collect payments, and make change for guests.
· Issue room keys and escort instructions to bellhops.
· Review accounts and charges with guests during the check-out process.
· Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
· Transmit and receive messages, using telephones or telephone switchboards.
· Contact housekeeping or maintenance staff when guests report problems.
· Make and confirm reservations.
· Record guest comments or complaints, referring customers to managers as necessary.
· Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
· Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
· Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
· Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
· Customer and Personal Service -Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Clerical -Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
· English Language -Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
· Social Perceptiveness –Being aware of others’ reactions and understanding why they react as they do.
· Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
· Oral Expression -The ability to communicate information and ideas in speaking so others will understand.
· Speech Clarity -The ability to speak clearly so others can understand you.
· Speech Recognition –The ability to identify and understand the speech of another person.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Salary: $8.50 to $10.00 /hour