Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add an Office Assistant to our growing team. If you have a background in this field, as well as a passion for patient experience, we want to hear from you.
COMPREHENSIVE BENEFITS OFFERED:
Industry-leading health insurance options and affordability
Generous vacation and sick-time plans
Tuition reimbursement for employees
Quick commute access from I-84, Route 9 and surrounding areas
State of the art facility and campus environments
Progressive leadership and educational development programs available
At UConn Health this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work. This position will work 1st shift in the Department of Patient Access, located in Farmington, CT.
Two (2) years of general clerical work experience.
College training may be substituted for the general experience on the basis of fifteen (15) semester hours equaling six (6) months of experience.
MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of office systems and procedures including proper telephone usage and filing
Oral and written communication skills
Skill in performing arithmetical computations
Basic interpersonal skills
Ability to perform a full range of clerical tasks
Ability to operate office equipment which may include word processors, computer terminals or other automated equipment
Ability to schedule and prioritize workflow
Ability to read and interpret complex instructions
Three (3) years of recent medical office/hospital registration experience
Demonstrated thorough knowledge of medical insurance plans and related government guidelines
Experience in a call center environment
A minimum of five (5) years of demonstrated customer service experience
Knowledge of EPIC
EXAMPLES OF DUTIES:
Type a variety of materials in relation to other duties or as assigned
Enter and retrieve data on personal computers and computer terminals
Set up and maintain office procedures, filing and indexing systems and forms for own use
Compose routine correspondence
Compile and generate recurrent technical, statistical, or financial reports requiring judgment in the selection and presentation of data (format)
Provide general information and referral services in response to citizen complaints or questions regarding an agency's services or authority
Respond to inquiries from other work units or departments/agencies
Apply agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance
May lead lower level employees in carrying out assigned clerical functions
Maintain calendars of due dates and initiate recurring work or special clerical projects accordingly
Process a variety of documents in determining routine case status
Exercise discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying formation through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter
Process purchase requisitions/purchase orders for subsequent action
Prepare payment lists and billing invoices
Receive shipments of materials and match/verify shipment or billing invoices against original purchase orders
Maintain billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.
Figure payments, costs, discounts and adjustments using prescribed methods and formulas
Receive monies in various forms such as cash, checks and money orders and prepare for deposit
Maintain inventory and order supplies
Use a variety of automated equipment to perform job functions
Perform related duties as required
PHYSICAL REQUIREMENT: Incumbents in this class must possess general good health and retain sufficient stamina, agility, and visual and auditory acuity necessary to perform all duties of the class. Incumbents are required to pass a physical examination.
WORKING CONDITIONS: Incumbents in this class may be required to travel.
SCHEDULE: 8:00 a.m. - 4:30 p.m., 30 minute unpaid meal break, 40 hour work week
FULL TIME EQUIVALENT SALARY MINIMUM: $42,333
Why UConn Health
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.