Staff Investigator

Commonwealth of Massachusetts - Worcester, MA

Full-time | Part-time
The Department of Mental Health (DMH) is seeking an extremely detail oriented Investigator to conduct comprehensive investigations into allegations of abuse and neglect, rape, death, theft and other incidents that may be dangerous, illegal, or inhumane in nature, as well as other crimes, misconduct or administrative irregularities involving DMH clients, programs, facilities and people with mental illness. The investigation process involves preparing an investigations plan, conducting a risk assessment, conducting interviews with the victim, alleged abuser, employees and other relevant parties as well as reviewing relevant evidence and documents and writing the investigation report.

Our candidate will partner with DMH Labor Relations and personnel staff, state and local police, District Attorneys and other law enforcement entities to successfully prosecute criminal acts. The Investigations must be completed in accordance with department guidelines and within specific time frames. These investigations are assigned under DMH, Disabled Persons Protection Commission (DPPC), and Title XIX regulations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Plans, organizes, and conducts complete investigations into complaints of alleged dangerous, illegal, inhuman or otherwise abusive situations filed by or on behalf of DMH consumers.
Interviews individuals for investigations including victims, alleged abusers, witnesses, professional staff (nurses, psychologists, etc.), parents, employees.
Identifies, collects and analyzes information, utilizing data relevant to investigations, demonstrating an understanding of information security and confidentiality issues relevant to an investigation.
Assesses timelines for completing investigations per regulatory requirements.
Drafts clear, accurate, and thorough investigatory reports concerning the reported allegations and uses standardized methodology, including interviews, findings, conclusions and recommendations.
Promotes awareness of consumers’ human rights issues and DMH/DPPC policies and procedures by educating DMH staff, vendors and others concerning reporting requirements relative to incidents of alleged abuse of consumers, as well as other critical incidents.
Remains current on Title XIX, state/federal regulations and trends in the field relevant to human rights and other discriminatory practices that violate federal guidelines; interprets and communicates DMH/DPPC regulations to a variety of audiences.
Collaborates with local law enforcement officials, state police and District Attorney to assist and collaborate in the Investigations process as necessary.

Please Note:
Investigations must simultaneously meet the requirements of DMH regulations, DPPC statute and regulations, and Title XIX, and may simultaneously be investigated by other government agencies and external law enforcement officials.

Standards for conducting investigations, writing reports, interviewing parties, and ensuring that there is sufficient information for corrective action to be taken, must be met with uniformity and consistency.

Investigations involve highly technical areas and demand expertise in client care, malpractice, medico-legal deaths, behavioral and psychological programming, communication disorders, sexual abuse.

Preferred Qualifications:.

Bachelor's degree with a major in Human Services, Criminal Justice or a relevant field/concentration along with practical human service experience.
Ability to collect and analyze information through questioning individuals, conducting record reviews, and examining documents.
Prior experience in clinical, social service, or public safety investigation and knowledge of the mental health service system.
Demonstrated ability to exercise superior judgment with the ability to manage highly sensitive and confidential information; Capability to work under stress and adhere to deadlines.
Solid written communication skills, including drafting concise, detailed investigation reports to convey a logical, factual treatment of complex issues.
Record of utilizing analytical and critical thinking skills in order to question information, negotiate complicated situations, arrive at fact-based conclusions, and parse policy language effectively.
Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity to and respect for individuals.
Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
Given the population served, bilingual or multilingual fluency.

DMH Mission Statement:
The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Benefit for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.


Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate’s degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Program Manager IV
Primary Location: United States-Massachusetts-Worcester - 309 Belmont Street
Job: Administrative Services
Agency: Department of Mental Health
Schedule: Full-time
Shift: Day
Job Posting: Feb 27, 2019, 1:22:38 PM
Number of Openings: 1
Salary: 35,247.68 - 96,989.09 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Joy Connell - 617-626-8133
Bargaining Unit: M99-Managers (EXE)
Confidential: No