Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.
This is a dynamic position, which encompasses everything from higher-tier, end-user support to network/systems maintenance, design assistance and administration. Focus in administering, and supporting technologies that sustain the overall health and security of all IT systems, servers and the LAN/WAN infrastructure of the organization.
Essential Duties and Responsibilities:
Configuration, support, administration and monitoring of the following:
Microsoft Infrastructure – Active Directory, Access & Security (GPOs, File & Print)
Microsoft Office Cloud – Office365, Azure AD, Azure MFA, Conditional Access
Server Hardware & Operating Systems - Dell, Cisco UCS, Windows, Linux
Server Virtualization – VMware, Hyper-V
Systems Management, Imaging, Security Patching – SCCM, Acronis, Shavlik
Application Servers/Databases – Citrix (XenApp), SQL Server, SharePoint.
Mobility & Cloud Management – MDM, Mobile Iron, Azure, InTune
Antivirus & Encryption Solutions – Sophos, McAfee, MBAM/BitLocker.
Storage & Backup Systems – NetApp, CommVault, Veeam, Actifio
Networking – TCP/IP, Cisco Routing/Switching
Extensive troubleshooting and diagnosis for systems issues mentioned above and ability to recommend effective, cost conscious solutions.
Tier-3 resolution of issues escalated by the Service Desk in support of all end-users.
Participate in On-Call and respond to automated Network/Systems Alerts, and escalate when necessary.
Prepare, maintain, and uphold procedures for logging, reporting, and monitoring enterprise systems, data center, and computing environment.
Aptitude to show initiative and follow through, and strong project management skills.
Experience is formulating, implementing and adhering to Change Control Processes and Procedures.
Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills.
Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA and HIPAA regulations.
Assumes and performs other duties as assigned.
4-5 Years related experience in a similar IT role.
Relevant work experience including but not limited to hands-on hardware troubleshooting experience; ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware. Experience with routers, TCP/IP networking, Wi-Fi, and server-client relationships preferred.
Microsoft and other IT certification are preferred (MCP, MCSA, MCSE, Network+)
Bachelor’s Degree from a 4-year College or University preferred.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition at firstname.lastname@example.org.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.