Transportation Dispatcher (MGM National Harbor)

MGM Resorts International - Oxon Hill, MD (30+ days ago)4.0

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It is the responsibility of the Transportation Dispatcher to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with transportation and shuttle assistance. All duties are to be performed in accordance with federal, state, and local laws, regulations, and ordinances, as well as with department and Company policies, practices, and procedures.

Answer multiple phone lines, taking and inputting reservations,
Dispatch chauffeurs, track transports, maintain chauffeur rotations, track airline flights, clear transports, via effective radio communication.
Maintain an accurate record of their assigned limousine activities
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Respond to guest complaints and concerns, however, notifies management of issues beyond their scope of authority.
Protect and utilize Hotel assets in a responsible and professional manner.
Maintain the highest level of strict confidentiality and professionalism.
Provide a vast array of guest information services throughout the Maryland, Virginia, DC area, special events, meetings, etc. to respond to guest inquiries accurately.
Ensure Hotel property and equipment is properly used and maintained; submit requests to repair/replace equipment as needed
Provide excellent service consistent with the property's core service standards and brand attributes.
Project a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers and management.
Other job-related duties as required
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


Minimum (2) years of experience in dispatch or call center environment.
Effectively communicate in English, in both written and oral forms.

Bilingual abilities, English as the primary or secondary language
Previous related transportation dispatch position.
Previous experience working in a similar resort setting.

Proof of eligibility to work in the United States

Customer Service Orientation : The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
Presentation : The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.
Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
Multi-Tasking : The ability to process multiple types of information and/or perform multiple tasks simultaneously.
Initiative : The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
Problem Solving : The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence.
Detail Orientation : The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
Stamina : The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing for long periods.
Property Features/Services : Knowledge of services, amenities, hours of operation, property layout, and activities offered by property.
Secure Transportation : Knowledge of transportation services available to guests (e.g., taxis, vans, shuttles, limousines, tours) as well as the procedures for booking that transportation.
Integrity and Company Policies : The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situation.

Regular scheduled hours : Work Days: 5 Hours: 8
Ability to work a flexible schedule including extended hours, weekends, and holidays.
MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.