- Bachelor's Degree
- High School Diploma or GED
- Master's Degree
- Technical Writing
- Transportation Management Systems
- Software Testing
- Customer Service
- Communication Skills
- Tuition Reimbursement
- Dental Insurance
- Paid Time Off
- Health Insurance
You will be responsible for the design and implementation of audio visual and data system communication networks. Will work with audio visual operations technicians and engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting audio visual systems and endpoints. Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems. You must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.
What you’ll do…
Must possess strong work ethic; good customer service skills and strong attention to detail
Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Monitors the audio-visual network using AMX Resource Management Suite (RMS).
Setup; maintain; audio/video equipment to include Cisco Codecs, Bright Sign Media Players, AppSpace application, DVTC systems
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
Provides software and system troubleshooting and support
Provides technical support and training to end-users
Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required.
Creates and monitors trouble tickets
Must be willing and enthusiastic to learn and adapt to new and cutting-edge technologies
Must be willing to work with clients to help meet their expectations
Must be able to prioritize time and efforts appropriately in busy work environment
Must be team player and willing to both share knowledge and learn from others to ensure team's success
Effectively communicates and collaborates with Managers and Administrative staff in support of business objectives
Performs additional related duties as requested.
Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems
You’d be a great fit if…
Setup microphones/speakers and maintenance
AV equipment maintenance
Good Customer Service Skills
Years of experience requirement is based on your highest level of education completed. Outlined below:
HS/GED -- 8 years of experience
Associates -- 6 years of experience
Bachelors -- 4 years of experience
Masters -- 2 years of experience
It’d be even better if you...
AV control systems
End User IT Support Experience
Knowledge in TMS and VTC systems/support
Thin Client using Virtual Desktop Interface Technology
Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing)
What you’ll get…
An immediately-vested 401(K) with employer matching
Rapid PTO accrual schedule with floating holidays
Comprehensive medical, dental, and vision coverage
Tuition assistance, financing, and refinancing
Paid maternity and paternity leave
Company-paid infertility treatments
Cross-training and professional development opportunities
The ability to influence major initiatives
This position requires the candidate to have a current/active TS/SCI security clearance and be able to maintain the clearance.
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.