Counter Sales Associate

Universal Supply Company - Trenton, NJ (30+ days ago)4.0

Founded in 1965, Universal Supply is a trusted resource for the professional home builder, re-modeler, and consumer of quality building supplies and services throughout New Jersey, Southeastern Pennsylvania, and Northern Delaware.

While products are important, our success is due to our greatest asset, our people. Universal Supply’s team of dedicated professionals has expert knowledge of our products and our industry. This knowledge sets us apart and enables us to provide consistent, unsurpassed customer service. With relationships being the backbone of Universal Supply, we are excited to partner with our customers and focus on their success.

To continue the commitment in servicing our customers, we are currently seeking a Counter Sales Rep to join our Trenton, New Jersey team.


Assist customers and contractors by providing quotes and product dimension information, both in person and over the phone. Handles special orders and advanced pricing. May be instructed to establish sales relationships with targeted, key builder accounts, works in conjunction with Outside Sales Reps to grow builder account sales and assist walk-in customers as required.

Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal; develop new business leads.
Supports and represents assigned outside sales representatives during their absence from the office. Handles telephone calls, writes orders, resolves problems, and relays any information for those individuals.
Provides accurate and complete material take offs of single/multiple family home projects.
Provides technical assistance to drafting and engineering as required.
Analyzes and sizes various lumber products using appropriate software.
Coordinates purchase and delivery of special products; obtains information on pricing specifications, uses and availability.
Codes and inputs customer orders, pricing information and additional data into the computer system.
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom.
Operates and balances cash register daily.
Researches credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.

Additional Showroom Duties:
Facilitate acceptable level of service and communication with customers on the showroom floor and via phone.
Responsible for appearance of the showroom, the physical integrity and pride of the showroom.
Assist with physical inventory.
Maintain current product knowledge.
Attend assigned training and meetings as required increase knowledge of entire product offering.
Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
Maintain individual follow up system to assure proper attention of orders and quotations.
Work Saturday schedule as required; participate in area trade associations’ meetings and events when needed.
Other duties as assigned by location management.

Minimum education required— High School Diploma, college degree preferred.
Minimum experience required— 2 years in building material industry with extensive knowledge of product and application, sales experience a plus. Computer literate with Microsoft Office products required.
Special skills required— Ability to operate computer, calculator & cash register. Basic ability to read and understand blueprints. Knowledge of building materials, applications, related equipment, and/or construction industry is highly desirable.
Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
Should be familiar with Computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory and inventory control.
Must be able to drive and walk throughout yards, plants and offices. Lifting 20 lb. objects constantly, 50 lb. objects frequently, and 100 lb. objects occasionally.
It is Universal Supply Co.’s policy not to discriminate against anyone because of race, color, religion, age, sex, sexual identity, marital status, disability, or national origin. Discrimination is prohibited in promotions, transfers, demotions, rates of pay, selection for training, or in any forms of compensation.