Process Engineer/Process Consultant
Location: Plano, TX
Strong Telecom Business Process Knowledge on:
Lead and Opportunity Management.
Quote and Contract Process.
Service Delivery (Provisioning and Activation).
Level 1/2/3 Assurance Processes and Service Management.
Strong Telecom Technology Knowledge on (and not limiting to).
MPLS – VPN.
Defining business process workflows for Telecom service and business processes.
Project scope management by means of client interactions.
Estimation and project planning.
Interact with stakeholders / business users, analyze business requirements and identify the impact on business processes.
Model the business processes using process modeling tools like ARIS / VISIO (Using Telecommunication frameworks like e-TOM, BPMN, IT Frameworks like ITIL).
Identify client organization's strengths, Processes (As-Is) and suggesting areas of improvement(Process Gaps).
Analyze business processes, user requirements and recommend stakeholders on possible approaches for meeting those requirements.
Capture all requirements ( writing user stories, acceptance criteria).
Translate/breakdown business/functional system requirements into concise individual standalone software requirements for developers and testers.
Conduct process walkthroughs with wider teams and get a buy-in for the process designs.
Work on process improvements assignments implementing Lean Sigma and Industry best practices.
Prioritization of requirements which ensures that analysis and implementation efforts focus on the most critical requirements.
Stakeholder management, Leading Requirements Gathering workshop, Business Case preparation and sign off.
Collaborate with interfacing development team to analyze the impact of the requirement to identify estimated costs.
Prepare requirement specification documents.
Ability to understand and define SLA/KPI.
Ability to define innovative performance oriented operating model.
Extremely strong written and verbal communication skills.
Exposure to CRM, Billing, Order Management and Assurance tools, data analysis, BPM tools added advantage.
Exposure to Industry standards like ETOM and ITIL desired.
Many Thanks & Kind Regards,
Job Types: Full-time, Contract