Hospital Communications Operator I - Spanish Bilingual

Natividad Medical Center - Salinas, CA (30+ days ago)4.0


Position Description EXTENDED FINAL FILING DATE: Monday, May 28, 2018 at 11:59pm. Applications received after this date will not be accepted. Allow two (2) weeks for processing of all application materials. The eligible list established from this recruitment may be used to also fill future temporary and permanent positions, as vacancies arise. (Postmarks and faxes not accepted)Exam#18/80U10/05CR

DESCRIPTION
Natividad Medical Center (NMC) currently has a need to fill one full-time & several temporary Hospital Communications Operator I vacancies in the Telecommunications Department. The Hospital Communications Operator receives, enters and routes routine and emergency telephone communications for a partially computerized hospital communications system. The Hospital Communications Operator operates both electronic and computerized telephone consoles; receives and dispatches information by telephone, pager and radio systems; and performs clerical and other related work as required.

Examples of Duties

SIGNIFICANT RESPONSIBILITIES
  • Operates an electronic telephone console, receives emergency calls, and provides information to the public.
  • Responds to all hospital emergencies (such as firebells, code-blues, house-staffs, abductions, panic alarm, security dispatch) by notifying appropriate personnel and monitoring progress, following established protocols.
  • Channels incoming and outgoing telephone calls; provides patient room numbers and direct phone numbers to calls as requested.
  • Expedites calls by using speed dialing, beepers or voice paging as required.
  • Receives, programs, and monitors the assignment of cell phones and pagers.
  • Receives complaints of telephone and pager equipment failures and troubleshoots problems. Informs vendor of repairs needed; maintains a log of these occurrences.
  • Pages/calls physicians and other Hospital personnel as appropriate and as prescribed by established protocols.
  • Updates telephone directories as necessary in order to maintain complete and accurate listings.
  • Orders office supplies; maintain office equipment.
  • Performs other duties as directed by Supervisor.

Examples of Experience/Education/Training

THE IDEAL CANDIDATE WILL HAVE A PROVEN TRACK RECORD DEMONSTRATING THE FOLLOWING

WORKING KNOWLEDGE OF: The operation of a multiple line switchboard. General functions of a hospital and associated emergency protocols. Use and proper care of computer, cellular, pager and radio-telephone equipment. Modern office procedures and computer hardware and software programs, such as MSWord, Excel, Outlook etc.
SKILL AND ABILITY TO: Communicate effectively in Spanish. Work in a busy, noisy office area with little privacy. Work with extremely busy telephones. Type on a computer keyboard with speed and accuracy. Speak and understand English fluently, with excellent diction together and a congenial and well-modulated tone of voice. Take and transmit clear and complete directions and information. Perform basic clerical and office work with speed and accuracy. Understand and carry out oral and written instructions. Remain calm, think and work under pressures due to multiple calls, inquiries and locating personnel during emergencies of all kinds. Perform a variety of tasks simultaneously.
QUALIFICATIONS CRITERIA
The required knowledge, skills, and abilities listed above may be acquired through various types of experience, education and/or training.
AN EXAMPLE OF A WAY THESE REQUIREMENTS MAY BE ACQUIRED IS: Two (2) years of experience performing duties directly related to customer service preferably in health care

and one (1) year of switchboard experience and/or Multiple Line Console system. Additional Information WORKING CONDITIONS During the course of work incumbents may come in contact with infectious organisms and other potentially hazardous substances. CONDITIONS OF EMPLOYMENT
Natividad Medical Center requires that all incumbents pass a pre-employment physical/medical assessment and background check. Incumbents will be required to work a rotating schedule of days, nights, weekends and holidays.
Employees who drive on County business to carry out job related duties must possess a valid CA Driver License for the class vehicle driven.
Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
Employees must have and show their original Social Security Card and a valid CA Driver License or CA State ID prior to the first day of work.
Physical and Sensory Requirements
Ability to remain seated for long periods of time and ability to hear telephone conversations over a telephone or radio receiver.
Speak clearly and enunciate words over a telephone during stressful, emergency types of situations.

**REQUIRED APPLICATION MATERIALS AND SCREENING PROCESS**

The screening process is tentative. Should a change be made, applicants will be notified. The competitive process includes:

APPLICATION SUBMISSION: A completed Monterey County Application and responses to the Supplemental Questions must be submitted by the Final Filing Date of: Monday, 5/28/2018 at 11:59pm. Please submit on-line applications at: www.natividad.com An optional resume may be attached to your online application or emailed separately to: guerreroo@natividad.com. Resumes will be accepted in addition to, but not in lieu of the required application materials. For more information or to receive regular paper application materials, contact the Natividad HR Office at (831) 783-2700, office hours, M-F, 7 a.m.- 5 p.m.
QUALIFICATIONS APPRAISAL: Completed application materials will be competitively evaluated. The best-qualified applicants will be invited to participate further in the process.
QUALIFICATIONS ASSESSMENT: To further assess applicants' possessions of required qualifications, this process may include an oral examination, pre-exam exercise, performance exam, physical ability exam, or written examination.
ELIGIBLE LIST: Applicants successful in the Qualifications Assessment process will be placed on an eligible list for possible final selection interview. This eligible list will be used to fill current and future vacancies.
SPECIAL NOTES: If you believe you possess a disability that would require test accommodation, please contact the HR Analyst for Natividad Medical Center at (831) 783-2711.
Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
If you are hired into this classification in a permanent position, as a condition of your employment, you will have 30 days to join the union and authorize a union dues deduction or a salary deduction of appropriate fees.
If you are hired into this classification in a temporary position you will not be eligible for benefits.